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Quality Analyst - International Voice

HTC Global Services

Chennai, India₹25,000–₹80,000/moAED 1.1K-3.5K/moToday
IndiaAnalystFull Time

Job Description

Job Description Roles & Responsibilities: Design and implement quality assurance processes to assess agent interactions across various channels (phone, email, chat). Conduct regular audits of agent interactions to evaluate compliance with established policies and procedures. Provide detailed feedbac