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Quality Analyst - Customer Support
Elevate Now
Bengaluru, Karnataka, India₹15,000–₹40,000/mo≈ AED 660-1.8K/moToday
IndiaAnalystFull Time
Job Description
Key Responsibilities QA Framework Design Implementation: Build audit frameworks, scorecards, and calibration mechanisms. Quality Audits Monitoring: Evaluate calls, chats, and emails for accuracy, empathy, and compliance. Coaching Feedback: Deliver actionable feedback, conduct 1:1 coaching, and suppo
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