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Quality Analyst - BPO

IBT Global Service

Ahmedabad, Gujarat, India₹25,000–₹80,000/moAED 1.1K-3.5K/moToday
IndiaAnalystFull Time

Job Description

Call Monitoring & Transaction Evaluation Monitor and evaluate inbound and outbound customer calls against the financial platform QA Scorecard Score transactions across Soft Skills, Probing Skills, Policy & Procedures, and ZCD compliance criteria Accurately identify and document failure indic