QNB3671-Teller (Qatarization)

Job Purpose SummaryThe incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner.Essential Duties & Responsibilities by DimensionsA. Shareholder & FinancialCarry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.Implements KPI’s and best practices for TellerPromote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.Act within the limits of the powers delegated to the incumbent.B. Customer (Internal & External)Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.Provide timely and accurate information to the external and internal auditors and the Compliance function as andwhen required.Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.To assist customers in all their queries on Bank’s product and seek solution to their requests.Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.C. Internal (Processes, Products, Regulatory)Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.Identify suitable opportunities to cross-sell products or services offered to customers.Authorize transactions within the range delegated to the incumbent.Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing.Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day.Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Head Teller.Education and Experience RequirementsBachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)OR Diploma DegreeNo years of experience required#J-18808-Ljbffr