QNB3639 - Senior Associate International Business Support (Qatarization)

About QNBEstablished in 1964 as the country’s first Qatari‑owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents, providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000, serving up to 20 million customers, operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest‑rated regional banks from leading credit rating agencies, including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialized financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community‑support program and sponsors various social, educational and sporting events.Job SummaryThe incumbent has a responsibility to develop, improve, and maintain SME Banking processes, procedures and policies; to manage the service performance of the Relationship Management section; to conduct on‑going internal projects to strengthen the SME business at QNB; and to manage the external and internal reporting requirements of SME Banking.Main ResponsibilitiesOversee development and maintenance of servicing capabilities and support within the unit and with other unitsEnsure compliance and legal sign‑off for all new policy & proceduresAct as main point of contact for SME portfolio & reporting-related issuesDevelop & maintain SME performance metrics & dashboardsWork with Operations and IT to embed the required capabilities in processes and systemsReview performance of SME products & portfolio, identify opportunities and create action plans to improve overall SME banking profitabilityWork with product & marketing teams across the Bank to identify campaign opportunities and implement these campaignsPrepare business cases for Compliance, Legal & Central Bank approvals for the campaigns and marketing activitiesMonitor performance of SME Relationship Managers and OfficersDesign overall performance management conceptDevelop and automate performance MISDevelop KPIs to measure performance of individuals within the SME businessEducation & Experience RequirementsUniversity graduate, preferably with a major in Marketing, Banking, Finance, Accounting, Economics, Business Administration (Master’s preferred)Excellent oral and written communication skills in English and Arabic (preferable)Strong analytical, problem‑solving, decision‑making and financial management skillsSelf‑driven with well‑developed leadership, motivational, and team‑building skillsAbility to identify need for change, adaptable and flexible in anticipating and realizing market opportunitiesUnderstanding of linkages driving profitIn‑depth knowledge of products, services and delivery channels available to SMEsGood interpersonal and networking skillsNoteYou will be required to attach the following:Resume/CVCopy of Passport or QIDCopy of Education Certificate#J-18808-Ljbffr