QNB3639-Senior Associate International Business Support (Qatarization)

Job SummaryThe incumbent has a responsibility to develop, improve, and maintain SME Banking processes, procedures, and policies; to manage the service performance of the Relationship Management section; to conduct ongoing internal projects to strengthen the SME business at QNB; and to manage the external and internal reporting requirements of SME Banking.Main ResponsibilitiesOversee development and maintenance of servicing capabilities and support within the unit and with other unitsEnsure compliance and legal sign‑off for all new policy & proceduresAct as main point of contact for SME portfolio & reporting related issuesDevelop & maintain SME performance metrics & dashboardsWork with Operations and IT to embed the required capabilities in processes and systemsReview performance of SME products & portfolio, identify opportunities and create action plans to improve overall SME banking profitabilityWork with product & marketing teams across the bank to identify campaign opportunities and implement these campaignsPrepare business cases for Compliance, Legal & Central Bank approvals for the campaigns and marketing activitiesMonitor performance of SME Relationship Managers and OfficersDesign overall performance management conceptDevelop and automate performance MISDevelop KPIs to measure performance of individuals within the SME businessEducation and Experience RequirementsUniversity graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration (Masters preferred)Excellent oral and written communication skills in English and Arabic (preferable)Strong analytical, problem‑solving, decision‑making and financial management skillsSelf‑driven with well‑developed leadership, motivational and team‑building skillsAbility to identify need for change, adaptable and flexible in anticipating and realizing market opportunitiesUnderstanding of linkages driving profitIn‑depth knowledge of products, services and delivery channels available to SMEsGood interpersonal and networking skills#J-18808-Ljbffr