QNB3598 - Vice President Digital Quality Control

About QNBEstablished in 1964 as the country’s first Qatari‑owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents, providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers, operating through 1,000 locations, with an ATM network of 4,300 machines.QNB has maintained its position as one of the highest‑rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.QNB Group has an active community support program and sponsors various social, educational and sporting events.Job Purpose SummaryThe incumbent will be responsible for ensuring the quality and reliability of digital banking services, including online banking platforms, mobile apps, and other digital channels and products. This individual will lead the quality assurance strategy and operations within the Retail Digital Business Department. The role involves overseeing the development and implementation of quality assurance standards, testing procedures, and quality control measures to ensure the highest level of service delivery for all digital banking products and services. This role requires a blend of strategic planning, leadership, technical expertise, and a deep understanding of digital banking operations. The ideal candidate will possess a strong background in software quality assurance, an understanding of digital banking technologies, and a proven record of accomplishment of leading QA teams to achieve excellence in the digital service delivery.Essential Duties & Responsibilities By DimensionsShareholder & Financial: Develop and implement a comprehensive quality assurance strategy that aligns with the bank's digital transformation goalsWork with the EVP, Retail Digital Business and SVP, Digital Centre of Excellence to assist in the execution of the Digital strategy roadmapImplement the KPI’s and best practices for VP, Digital Quality ControlChampion a culture of innovation and continuous improvement within the QA team and broader Digital Business DepartmentWork with the SVP, Digital Centre of Excellence to set up the operations of the Digital Centre of Excellence (DCoE) at the Group level; including staffing, processes and toolsPromote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.Implements KPI’s and best practices for Vice President, Digital Quality ControlCustomer (Internal & External): Lead and manage the QA team, setting clear objectives, evaluating performance, and promoting professional development and act as a key liaison between the QA team and other stakeholders, ensuring clear communication and alignment on quality objectives and outcomesEnsure coordination with the concerned project delivery departments in the formulation of project deliverables, resources, priorities, duration, and costCommunicate quality metrics and risk assessments to senior management and relevant stakeholdersLiaise with internal and external providers, Group IT, Group Operations, relevant HO departments, subsidiaries and external vendors/consultantsWork closely with product managers, developers, and business stakeholders to understand requirements and deliver high-quality digital banking solutionsTo assist is building solutions to customers’ needs and digital queries on Bank’s productMaintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn‑around time.Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.Internal (Processes, Products, Regulatory): Collaborate closely with IT, development teams, and business units to integrate quality assurance processes throughout the digital product lifecycleImplement the latest trends and technologies in quality assurance, digital banking, and fintech to drive efficiency and effectiveness in QA practicesSpearhead the quality assurance framework within the Digital Business Departm