QNB3513 - Manager - Facilities Management (Qatarization)

About QNB GroupEstablished in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events.Job SummaryThe incumbent will be responsible for the supervision and scheduling of timely maintenance (including routine, scheduled and emergency maintenance) for the entire Group’s premises in Qatar. Maintenance will involve air conditioning, lighting, power and water supply, drainage, lifts, photocopiers, facsimile, cash counting machines, calculators, refrigerators, etc.Main ResponsibilitiesShareholder & Financial: Prepare the budget requirements for the Maintenance Unit. Monitor & Control the expenses within the budget. Implements KPI’s and best practices for Facilities Management. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same. Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.Customer (Internal & External): Manage the provision of maintenance services to all QNB departments, as and when required. Co-ordinate and manage the relationship with external maintenance companies (if any). Assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.Internal (Processes, Products, Regulatory): Monitor the Unit’s budget performance against approved levels on a monthly basis and investigate/ reconcile any significant variances to ensure effective performance and cost control. Supervise routine, scheduled and emergency maintenance of all equipment & electrical/ mechanical systems, which are necessary for efficient QNB operations. Prepare the schedule of tasks for the maintenance team for day-to-day maintenance works. Maintain a schedule of equipment and times when the maintenance is due, in line with the manufacturer’s recommendations. Review complaints/ maintenance requests logged by subordinates and provide necessary approval. Prepare the maintenance program for each year (routine) for all electrical and mechanical equipments in all the Group premises. Coordinate with the Purchasing Department and the Stores Unit for the purchase and requisition of any maintenance parts required. Receive higher approval of works where required and co-ordinate with the Purchasing Department to obtain quotes. Verify & ensure the record of all equipments (photocopier, fax, safe, note counting machine, etc.) delivered to Branches and monitor the maintenance cost accordingly. Ensure compliance with all policies and procedures. Ensure the establishment of set procedures for the issuance of maintenance tools and equipment. Scrutinize all invoices for routine maintenance works, equipment & other maintenance works and forward them to concerned parties. Ensure that all safety requirements are maintained. Co-ordinate and monitor maintenance performed where external service providers are used. Continuous Improvement: Set examples by leading improvement initiatives through cross-functional teams ensuring successes. Identify and encourage people to adopt practices better than the industry standard. Continuously encourage and recognise the importance of thinking out-of-the-box within the team.Learning & Knowledge: Maintain a good understanding of maintaining various equipment and maintenance best practices. Develop good planning and co-ordination abilities. Ability to co-ordinate various complex projects at diff