Proposition Manager - Priority Banking

DescriptionRole: Proposition Manager Priority BankingLocation: Abu DhabiRole PurposeAssisting in developing and managing the Priority Banking propositionResponsibilitiesEnhance the Priority Banking proposition to contribute towards segment revenue and profitability.Initiate and deliver all campaigns for Priority customers and coordinate with internal stakeholders for the target results.Manage customer segmentation (i.e. upgrade downgrade RM tagging) according to the approved process.Resolve escalated Priority Banking complaints in conjunction with CRU in a prompt and efficient manner.Manage contracts/SLAs with external vendors and obtain required Legal Compliance and Sharia approvals.Execute customer communication plan of Priority Banking for better customer engagement.Assist in development and roll out of improved Priority Banking processes to enhance customer experienceSpecialist Skills / Technical Knowledge Technical Competencies Required for this roleExtensive knowledge of Retail Banking products & services and customer segment propositionsStrong knowledge of marketing and promotionGeneral awareness of competitors in the local banking industry.Excellent communication interpersonal and presentation skills.Previous ExperienceAt least 3 years of experience managing a segment/banking preposition product or a brand if outside a market.Previous experience in the field of marketing or brand management is a plus.Experience in customer service/service management is desirable.Previous experience of handling and delivering projects.Previous experience being with accountable for a financial target.Required ExperienceManager#J-18808-Ljbffr