Programme Support Manager

Job SummaryStandard Chartered Bank is seeking a dynamic and experienced Programme Support Manager. With the announcement of strategic projects, including divestment planned across various locations, the Project PMO role will support these initiatives and other related activities to ensure the successful delivery of the programme. This role will work closely with the overall Programme Manager and stakeholders from Wealth and Retail Banking, Corporate and Investment Banking and Functions to deliver the desired outcomes. The role is linked to the successful execution migration activities to buyers, including support due diligence in the announced locations.Key ResponsibilitiesWork closely with the Project and involved in the project execution to ensure that the cut-over objectives related to business divestment, seamless client migrations and delivering if historical data are met.Coordinate and work with the Project and Technology leads to support the delivery of the Project plan in a safe and well-controlled manner and on an end-to-end basis.Support the safe transmission of clients and sensitive data and ensures that this satisfies the needs of the migration process and compliance with all applicable regulatory requirements.Collaborates with Program Owner and Product Owners to re-plan and prioritize Initiatives based on business value and assess impact on cost and benefit.Transitions and hand over to the respective new owners as well as implementing the Program closure procedure.Supports resolution of customer complaints and service resolution during the project transition period and ensuring oversight of complaints within respective Business through the relevant forum.Embed the Group’s values and code of conduct and develop a robust culture to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.Maintain robust tracking mechanism of issues identified during the project transition period including ensuring all residual issues are resolved to satisfaction level.Ensure that Risk Management matters that are brought to the job holder’s attention are subject to direct remedial action and/or ensure adequate escalation to Group/governance committees, as appropriate.GovernanceSupport the Program execution to deliver effective governance, oversight & controls in the business and, if necessary, oversee changes in these areas.Awareness and understanding of the regulatory framework, in which both the Group and the Programme operate, and the regulatory requirements and expectations relevant to the role.Overall record custodian of the Project.Coordinate and ensure Project Governance forum/committee are held as per the defined frequency, including custodian of all records and decisions made at these meetings.Regulatory & Business ConductDisplay exemplary conduct and live by the Group’s Values and Code of Conduct.Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Key StakeholdersProgram ManagerKey members for business and product team including workstream leadsOther key members of the project teamGCD teams located in UK, AME and Asia RegionsQualificationsThis role is a highly organized self-starter and great communicator, able to work together with multiple teams and to demonstrate operational savviness, exceptional issue-solving, people and conduct management skills.This role should have an in-depth knowledge of Bank systems and client onboarding processes.The person should have rich experience in Wealth and Retail Banking and Corporate Investment Banking across markets and teams which will enable transfer of best practices during business migration activities.Skills and ExperienceSpot OpportunitiesSolve ProblemsTake the LeadBuild ResilienceCollaborateCommunicateDeliver SustainablyAchieve ResultsManage ConductManage RiskManage PeopleAbout Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us,