Programme Manager -Events

Main AccountabilitiesEnsures the smooth logistical and administrative coordination of the programme for which he/she has responsibility and provides a service of irreproachable quality to customers/participants.Work in close liaison with the programme director and members of the faculty in order to obtain all the necessary information to organise the teaching and the administrative preparation of a programme.Seek the cooperation of different operational departments to ensure smooth delivery of the programme; he/she is responsible for the good performance of services carried out by these internal suppliers.Negotiate and manage all relationships with internal & external suppliers in order to meet deadlines and deliver a high‑quality customer experience in the customer journey.In the case of CSP, he/she is in direct contact with the companies to define with them the overall logistical organisation of the programme.Perform an important public‑relations role representing the programme to customers/participants through daily presence, assistance, and at social events (cocktails, dinners, outings, visits, etc).Perform an important role in listening to and gathering feedback from participants on the programme’s progress/content; he/she must demonstrate discernment in rapidly passing on the information to faculty and those responsible in the Executive Education Department.Anticipate possible organisational and logistical problems.Demonstrate a good sense of organisation, managing the current programme while preparing for subsequent one(s).Monitor and respect the assigned programme budgets; submit an accurate and complete billing report at the end of the programme to the Cost & Payment Manager (EDP). This ensures that clients receive invoiced costs in a timely fashion and guarantees prompt payment to external suppliers. The job holder is also responsible for tracking and monitoring the reception of bills and receipts.Key ChallengesProviding a high level of customer service on a consistent basis.Being proactive when dealing with demands from clients and faculty, as well as last‑minute requests, while respecting all processes and procedures.Responsible and accountable to both clients and faculty for the complete process without having direct authority over any internal services or visibility of their priorities.Managing the preparation, running and follow‑up of several assigned programmes simultaneously which are structurally different.Working in a fast‑paced environment that requires extensive flexibility and frequent travel in the region.To be successful in this role you will haveExcellent verbal and written communication skills.Excellent command of computer tools such as MS Word and Excel.Good experience in interpersonal relations.The ability to multitask and prioritise the most urgent tasks.Candidates should be able to apply for a Saudi visa or any other visa to GCC/Africa as they will need to travel to KSA/GCC/Africa.Candidates must be open to travel over weekends and holidays.#J-18808-Ljbffr