Programme Manager -Events

<div><h3>Main Accountabilities</h3><ul><li>Ensures the smooth logistical and administrative coordination of the programme for which he/she has responsibility and provides a service of irreproachable quality to customers/participants.</li><li>Work in close liaison with the programme director and members of the faculty in order to obtain all the necessary information to organise the teaching and the administrative preparation of a programme.</li><li>Seek the cooperation of different operational departments to ensure smooth delivery of the programme; he/she is responsible for the good performance of services carried out by these internal suppliers.</li><li>Negotiate and manage all relationships with internal&external suppliers in order to meet deadlines and deliver a high‑quality customer experience in the customer journey.</li><li>In the case of CSP, he/she is in direct contact with the companies to define with them the overall logistical organisation of the programme.</li><li>Perform an important public‑relations role representing the programme to customers/participants through daily presence, assistance, and at social events (cocktails, dinners, outings, visits, etc).</li><li>Perform an important role in listening to and gathering feedback from participants on the programme’s progress/content; he/she must demonstrate discernment in rapidly passing on the information to faculty and those responsible in the Executive Education Department.</li><li>Anticipate possible organisational and logistical problems.</li><li>Demonstrate a good sense of organisation, managing the current programme while preparing for subsequent one(s).</li><li>Monitor and respect the assigned programme budgets; submit an accurate and complete billing report at the end of the programme to the Cost&Payment Manager (EDP). This ensures that clients receive invoiced costs in a timely fashion and guarantees prompt payment to external suppliers. The job holder is also responsible for tracking and monitoring the reception of bills and receipts.</li></ul><h3>Key Challenges</h3><ul><li>Providing a high level of customer service on a consistent basis.</li><li>Being proactive when dealing with demands from clients and faculty, as well as last‑minute requests, while respecting all processes and procedures.</li><li>Responsible and accountable to both clients and faculty for the complete process without having direct authority over any internal services or visibility of their priorities.</li><li>Managing the preparation, running and follow‑up of several assigned programmes simultaneously which are structurally different.</li><li>Working in a fast‑paced environment that requires extensive flexibility and frequent travel in the region.</li></ul><h3>To be successful in this role you will have</h3><ul><li>Excellent verbal and written communication skills.</li><li>Excellent command of computer tools such as MS Word and Excel.</li><li>Good experience in interpersonal relations.</li><li>The ability to multitask and prioritise the most urgent tasks.</li></ul><p>Candidates should be able to apply for a Saudi visa or any other visa to GCC/Africa as they will need to travel to KSA/GCC/Africa.</p><p>Candidates must be open to travel over weekends and holidays.</p></div>#J-18808-Ljbffr