Program Manager UAE National Retail Business Services

Key ResponsibilitiesDevelop endtoend business strategy customer experience & offering for expansions and drive initiatives to reduce cost to serveDrive of business process improvement and business growth opportunities across multiple global teams and product lines working closely with business operations and technical teamsIdentify areas of automation and write the business and functional requirements and then program manage the automation programs interacting with business operations and technical teamsDefine measure and present metrics and reports to leadership teamsEffectively engage with customers to manage and resolve issuesTroubleshoot and drive resolutions with Product teamsAbout the teamAs part of Retail Business Services (RBS) team our vision is to enable Amazon to provide defect free and best of available products to its customers. We strive to offer seamless listing experience for our selling partners and a largest & best available selection with right product information for our customers. We ensure best buying and post buying experience to the customer by providing complete and correct information in the detail page. To accelerate and excel in our we want to leverage scalable tech solutions and expand our programs globally.MENA RBS team is looking for a Program Manager to shape and lead our buying and post buying experience drive customer return reduction programQualifications3 years of program or project management experience3 years of working cross functionally with tech and nontech teams experience3 years of defining and implementing process improvement initiatives using data and metrics experienceExperience defining program requirements and using data and metrics to determine improvements3 years of driving end to end delivery and communicating results to senior leadership experienceExperience in stakeholder management dealing with multiple stakeholders at varied levels of the organizationKnowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQLInclusive Culture & Accessibility StatementOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.Required Experience:Manager#J-18808-Ljbffr