Program Manager, ROW SHARP

OverviewThe ROW SHARP team is looking for a program role. This position you will be responsible for (1) rolling out WW features to AMET (2) conducting product benchmarks with US/EU/ROW and SIC (3) building inhouse tools when it can’t be prioritized by the tech team (4) solving UTR system issues during new store hub launches (tier1) and BAU (tier2). You will work with tech, configuration, business, and ops teams to optimize the operation systems. You will partner with product and tech teams to drive permanent solutions for frequent issues. This is an individual contributor position that requires a strong sense of business and operations, deep understanding of the UTR systems, customer obsession, and a willingness to dive deep. If you are excited by removing blockers, optimizing system flows, and accelerating launches, this may be the next big career move for you.A successful candidate will demonstrate:Strong understanding of the UTR systemsStrong program skillsAbility to work with multiple stakeholders from various areas including operations, tech, product, and businessAbility to deliver on multiple deadlines and prioritize compulsively as a self-directed individual comfortable with a fast-paced ambiguous environmentAbility to build strong relationships with stakeholders and key partners for the initiatives you're owning/collaborating onAbility to communicate clearly and effectively with developers, business owners, and senior business leadersKey job responsibilitiesRollout WW features in AMETConduct product benchmarking with US/EU/ROW and SICSolve UTR system issues during new store hub launches (tier1) and BAU (tier2)Build inhouse solution when tech solution can't be prioritizedA day in the lifeRollout WW features in AMETConduct product benchmarking with US/EU/ROW and SICDrive permanent solve for frequent issuesAbout the teamThe ROW (Rest Of World, which includes India, Japan, AMET, BR, MX, SG, and AU) SHARP team is driving several innovations and optimizations in Amazon's Supply Chain and Fulfillment Centers to bring the world's most customer-centric experience to the ROW countries.Qualifications3 years of program or project management experience3 years of working cross-functionally with tech and non-tech teams experience3 years of defining and implementing process improvement initiatives using data and metrics experienceBachelors degreeKnowledge of Excel (Pivot Tables, VLookups) at an advanced level and SQLExperience defining program requirements and using data and metrics to determine improvements3 years of driving end to end delivery and communicating results to senior leadership experience3 years of driving process improvements experienceExperience in stakeholder management dealing with multiple stakeholders at varied levels of the organizationExperience building processes, project management, and schedulesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region you're applying in isn't listed please contact your Recruiting Partner.Required Experience:Manager#J-18808-Ljbffr