Program Manager, QC Automation, Ultra Fast

Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced leader with a strong record of achieving results. We are looking to hire an Program Manager in Dubai (UAE) to join the team that redefines Ultra-fast grocery operation through automation and help us build and grow this new service for our customers. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find discover and buy anything online. Whatever our customers want we will find the means to deliver it. With your help Amazon will continue to enable people to discover new worlds and implement innovation.SME Program managers are focused on leading UFG LM UTR/OTR improvements made on behalf of Amazon customers, drive technology and automation, act as liaisons with other departments, provide process skills to the UFG LM station, provide SME support for routing and OTR planning support, LM Kaizen Events in their areas of expertise, and run and coordinate cross-functional projects for successful implementation across the UFG Stores.Key job responsibilitiesSupport the UFG operations team to make continuous improvements on behalf of Amazon customers, driving standardization efforts in UFG LM stores.Act as liaison with other departments, providing process skills support.Support launches, Kaizen events in their areas of expertise, and launch tech enhancements and tools to improve UTR/OTR efficiencies.Build and implement best automation practices and establish sustainable mechanisms to audit and drive adoption of these processes/systems within operations.Use the PDCA methodology to drive small scale improvements in processes.Use the Kaizen methodology to drive large scale process improvements or reduction in costs.Own the roll out of new processes to improve customer experience.Sustain roll out of Continuous Improvement (CI) essentials and Kaizen essentials training to managers.Own and lead new initiatives and partnerships for Last Mile.Conduct regular deep dives of concessions contacts and other quality metrics to enhance delivery & doorstep experience.Qualifications2 years of program or project management experience.3 years of maintenance planner/scheduler in industrial maintenance, manufacturing or distribution industries.3 years of industry work experience.Work a flexible schedule/shift/work area including weekends, nights and/or holidays.Knowledge of Lean principles and DMAIC methodology.Experience in MS Access and SQL.Experience in requirement gathering and ability to write clear and detailed requirement documents.Experience using Microsoft Projects software.Experience working in an analytical environment with cross-functional teams.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner.Required ExperienceManager#J-18808-Ljbffr