Program Management Executive

<div><p>We are looking for a Program Management Executive (Implementations) with strong technical operations skills to support Tabby’s merchant and channel partner ecosystem. This role sits at the center of our cross‑functional engine — working closely with various departments to ensure merchants are set up for success from day one.</p><p><b>Department:</b>Commercial Operations</p><p><b>Employment Type:</b>Full Time</p><p><b>Location:</b>KSA</p><p><b>Reporting To:</b>Siddhant Gupta</p><h3>Key Responsibilities</h3><ul><li>Serve as the primary operational and technical liaison between Tabby and partner merchants, coordinating closely with Risk, Integrations, BD, and Key Account teams.</li><li>Oversee merchant and channel partner technical onboarding, including documentation preparation, testing coordination, tracking progress, and ensuring timely activation.</li><li>Manage merchant data‑enablement workflows, ensuring required data is captured, validated, and aligned with risk and underwriting requirements.</li><li>Lead and manage negotiations with merchants about technical requirements, ensuring they understand Tabby’s data, integration, and compliance needs while balancing business objectives.</li><li>Coordinate cross‑functional alignment on product rollouts by preparing merchant‑facing materials, supporting GTM plans, and ensuring seamless execution across teams.</li><li>Analyze merchant performance and integration health, identify operational gaps, and propose improvements to enhance the merchant experience.</li><li>Own and improve internal documentation and SOPs, ensuring processes around onboarding, integration, and partner success are scalable and standardized.</li><li>Support BD teams during technical discussions with merchants, ensuring commitments made during sales cycles align with product and risk capabilities.</li></ul><h3>Skills, Knowledge&Expertise</h3><p>2–4 years of experience in Partner Success, Technical Account Management, Fintech Operations, Payments, E‑commerce integrations, SaaS onboarding, or similar.</p><p>Strong technical literacy — understanding of APIs, webhooks, e‑commerce platforms, plugins, and payment flows.</p><p>Solid analytical and problem‑solving skills, with the ability to interpret data patterns and identify issues in merchant integrations or data quality.</p><p>Excellent cross‑functional communication — able to translate technical concepts into actionable steps for non‑technical stakeholders.</p><p>Experience managing negotiations with merchants about technical or data requirements, balancing business needs with technical feasibility.</p><p>Strong documentation skills with the ability to build processes, SOPs, and clear merchant‑facing guides.</p><h3>Nice‑to‑Have Skills</h3><p>Experience with BNPL, payment gateways, PSPs, or e‑commerce checkout flows.</p><p>Background supporting enterprise merchants and managing negotiation discussions.</p></div>#J-18808-Ljbffr