Program Management Executive

We are looking for a Program Management Executive (Implementations) with strong technical operations skills to support Tabby’s merchant and channel partner ecosystem. This role sits at the center of our cross‑functional engine — working closely with various departments to ensure merchants are set up for success from day one.Department: Commercial OperationsEmployment Type: Full TimeLocation: KSAReporting To: Siddhant GuptaKey ResponsibilitiesServe as the primary operational and technical liaison between Tabby and partner merchants, coordinating closely with Risk, Integrations, BD, and Key Account teams.Oversee merchant and channel partner technical onboarding, including documentation preparation, testing coordination, tracking progress, and ensuring timely activation.Manage merchant data‑enablement workflows, ensuring required data is captured, validated, and aligned with risk and underwriting requirements.Lead and manage negotiations with merchants about technical requirements, ensuring they understand Tabby’s data, integration, and compliance needs while balancing business objectives.Coordinate cross‑functional alignment on product rollouts by preparing merchant‑facing materials, supporting GTM plans, and ensuring seamless execution across teams.Analyze merchant performance and integration health, identify operational gaps, and propose improvements to enhance the merchant experience.Own and improve internal documentation and SOPs, ensuring processes around onboarding, integration, and partner success are scalable and standardized.Support BD teams during technical discussions with merchants, ensuring commitments made during sales cycles align with product and risk capabilities.Skills, Knowledge & Expertise2–4 years of experience in Partner Success, Technical Account Management, Fintech Operations, Payments, E‑commerce integrations, SaaS onboarding, or similar.Strong technical literacy — understanding of APIs, webhooks, e‑commerce platforms, plugins, and payment flows.Solid analytical and problem‑solving skills, with the ability to interpret data patterns and identify issues in merchant integrations or data quality.Excellent cross‑functional communication — able to translate technical concepts into actionable steps for non‑technical stakeholders.Experience managing negotiations with merchants about technical or data requirements, balancing business needs with technical feasibility.Strong documentation skills with the ability to build processes, SOPs, and clear merchant‑facing guides.Nice‑to‑Have SkillsExperience with BNPL, payment gateways, PSPs, or e‑commerce checkout flows.Background supporting enterprise merchants and managing negotiation discussions.#J-18808-Ljbffr