Program Director - CRM

Experience And QualificationUniversity Degree in Technology, Management or equivalentMBA or equivalent master’s degree is preferred.Proven leadership of enterprise CRM or front-office platform transformationsDirect experience with CRM systems like Microsoft Dynamics CRM (or Dynamics 365), SalesforceExperience working with Lighthouse CRM or comparable CRM platformsStrong exposure to Wholesale Banking and Investment Banking & Markets environmentsExperience delivering transformation under regulatory and control scrutinyMinimum experience of 12+ years in program leadership roles in bankingManagement of budgets of 50m AED onwards at a minimumTrack benefits realization and value deliveryExtensive experience in global tier 1 banking environments with a background in management consulting ideallyExperience operating under regulatory scrutiny and audit environmentsDemonstrated success managing complex stakeholder and vendor landscapesStrong regulatory and risk mindsetThis is a front-to-back role, so candidates from a purely IT background will less likely be considered over candidates with front-to-back experienceCertification(s) such as SAFe, Prince2 or PMP mandatorySkillsExecutive level communication and influenceExperience in oversight/managing multiple projects/programs concurrently and promoting outcomes ownership vs. activity managementTake strategic objectives and executive into outcomesExperience in handling multiple programs with interdependencies and an ability to proactively resolve material risks and issuesExperience in managing/working across various project management delivery methodologies (Agile, Waterfall, Hybrid)Experience of working with a cross-functional teamGood stakeholder management capability and working with the bank’s senior management, sometimes ‘leading without authority’Willing to learn, collaborate, go the extra-mile, and demonstrate a high level of integrity with the ability to handle highly confidential information appropriatelySupervises, coaches, and develops other team members to build scalable leadershipDemonstrates high level of integrity and ability to handle highly confidential information appropriately#J-18808-Ljbffr