Product Quality Analyst, MENA Product Team

Join Amazons MENA Product team to drive data-driven improvements in customer return. This dual role you'll combine quality assurance testing with product analytics to enhance the returns journey for Amazon MENA customers. This role offers an opportunity to drive data-informed decisions while ensuring quality in our customer experience, combining analytical skills with practical quality assurance in a fast-paced environment.Position: Product Quality Analyst (L3)Location: Dubai, UAEEligibility: Emirati Nationals OnlyKey job responsibilitiesQuality AssuranceExecute test cases for returns experience features across desktop and mobile platformsIdentify and document bugs, usability issues and customer experience gapsValidate end-to-end returns flows including refund processing, return shipping labels and customer communicationsCreate and maintain test documentation for returns experience featuresProduct AnalyticsAnalyze returns data to identify trends, patterns and opportunities for improvementCreate and maintain dashboards to track key performance metricsGenerate regular reports on returns experience metrics and customer satisfactionConduct A/B testing analysis to measure feature impactProvide data-driven recommendations to improve the returns experienceSupport business decisions with quantitative analysisAmazon Leadership Principles You’ll EmbodyCustomer ObsessionDive DeepInsist on the Highest StandardsLearn and Be CuriousSpeak, write and read fluently in English and have the ability to take direction in EnglishKnowledge of Excel skills to be able to refine data and prepare business reportsBachelors degreeOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Required Experience:IC#J-18808-Ljbffr