Process&Policy Specialist (Saudi National)

<div><p>The Process&Policy Specialist is responsible for creating, maintaining, and organizing clear, concise, and comprehensive technical documentation for a wide range of IT systems, policies, processes, and procedures. This role is critical in ensuring IT Operational activities are well-documented, understood, and easily accessible to all relevant stakeholders, including IT staff, end-users, and management.</p><h3>Key Responsibilities</h3><ul><li>Develop and maintain various technical documents, including but not limited to:</li><li>Policy and compliance documentation</li><li>Process, Procedure, Runbooks, Standard Operating Procedures (SOPs)</li><li>Process card and Workflow diagrams including RACI Matrix, KPIs and associated risks</li><li>System architecture diagrams and descriptions</li><li>User manuals and guides for internal IT tools and services</li><li>Collaborate closely with IT Operations engineers, system administrators, network engineers, security specialists, and other subject matter experts (SMEs) to gather information and understand complex technical concepts.</li><li>Participate in meetings, interviews, and workshops to extract necessary information for documentation.</li><li>Translate complex technical information into easily understandable language.</li><li>Ensure technical accuracy and completeness of all documentation.</li><li>Proofread and edit documents for clarity, grammar, spelling, and adherence to company style guides.</li><li>Translate English documents to Arabic and vice versa</li><li>Conduct regular audits of existing documentation to ensure accuracy and relevance.</li></ul><h3>Requirements</h3><ul><li>Years of Exp.: 7+ Years</li><li>Excellent Written and Verbal Communication: both English and Arabic</li></ul></div>#J-18808-Ljbffr