Process & Policy Specialist (Saudi National)

The Process & Policy Specialist is responsible for creating, maintaining, and organizing clear, concise, and comprehensive technical documentation for a wide range of IT systems, policies, processes, and procedures. This role is critical in ensuring IT Operational activities are well-documented, understood, and easily accessible to all relevant stakeholders, including IT staff, end-users, and management.Key ResponsibilitiesDevelop and maintain various technical documents, including but not limited to:Policy and compliance documentationProcess, Procedure, Runbooks, Standard Operating Procedures (SOPs)Process card and Workflow diagrams including RACI Matrix, KPIs and associated risksSystem architecture diagrams and descriptionsUser manuals and guides for internal IT tools and servicesCollaborate closely with IT Operations engineers, system administrators, network engineers, security specialists, and other subject matter experts (SMEs) to gather information and understand complex technical concepts.Participate in meetings, interviews, and workshops to extract necessary information for documentation.Translate complex technical information into easily understandable language.Ensure technical accuracy and completeness of all documentation.Proofread and edit documents for clarity, grammar, spelling, and adherence to company style guides.Translate English documents to Arabic and vice versaConduct regular audits of existing documentation to ensure accuracy and relevance.RequirementsYears of Exp.: 7+ YearsExcellent Written and Verbal Communication: both English and Arabic#J-18808-Ljbffr