Process Mapping Specialist-1425

FAB One Tower, 19th Floor, Khalifa Street, Abu Dhabi, UAE (300000002241895), United Arab Emirates | Posted on 03/16/2026Country United Arab EmiratesJob DescriptionJOB HOLDER & JOB DETAILSJob Title: Process Mapping Specialist with TCS BaNCS & Custody ExpertiseReports to: SVP & Head of Fund Custody & Issuer Services, CIB ServicesGroup: Group OperationsFunction: FAB Centralized OperationsDepartment: CIB Services OperationsJob Family: Process Management / GovernancePrepared / Revision2. JOB PURPOSEEnsure that operational processes particularly those involving TCS BaNCS Custody & Securities modules are accurately mapped, optimized, and documented in line with governance and regulatory standards.Work closely with business units, control functions, technology teams, and custodianship functions to ensure all documentation is aligned with operational needs and risk management objectives.Process mapping and documentation initiatives that support digital transformation, system enhancements, and operational excellence across GCOO.3. JOB DIMENSIONSRevenues / Budget: TSC project multitenant custodyDirect Reports: NILIndirect Reports: NIL4. KEY ACCOUNTABILITIESImplement policies and procedures within the assigned area to ensure compliance and high‑quality service delivery.Identify opportunities for enhancing processes, documentation methods, and governance frameworks.ReportingPrepare timely, accurate reports and MIS in line with FAB quality standards.Support operational and documentation‑related components of transformation programs, system enhancements, and governance initiatives.5. JOB CONTEXT (Specific Accountabilities for This Role)Collaborate with business SMEs, FAB technologies and TCS Vendor team to build, validate, and document operational processes and SOPs for assigned business functions.Ensure TCS BaNCS system capabilities especially Custody/Securities modules (Trade Settlement, Corporate Action, Billing, EUR, Web Channel, MFA) are adequately captured and translated into process flows and SOPs.Define system and process requirements, ensuring alignment with operational needs and regulatory obligations.During User Acceptance Testing (UAT) coordination for documentation‑driven system changes, ensuring test cases reflect process requirements are covered in SOPs.Support GPP in maintaining version control, document governance, and timely renewal of policies, SOPs, and manuals.Participate in the development of business cases, presentations, and structured documentation for review and governance boards.Assist in creating SLAs, KPIs, audit items, risk controls, and other performance metrics related to process documentation.Maintain comprehensive documentation and contribute to continuous improvement of GPP frameworks, methodologies, and templates.6. FRAMEWORKS, BOUNDARIES & DECISION-MAKING AUTHORITYOperates within the framework of Group policies, GCOO governance, and documentation standards.Authorized to take decisions aligned with the approved delegation matrix.7. QUALIFICATIONS & EXPERIENCEBachelor’s degree in Banking, Finance, Business Administration, or related field.4–6 years of banking experience, including at least 2 years in process documentation, SOP development, repository management, or operational governance.Experience working on TCS custody or securities‑related operational processes preferred.Skills & CapabilitiesStrong analytical and conceptual thinking skills.Excellent understanding of banking processes, preferably custody and securities operations.Advanced proficiency in MS Office tools and process‑mapping applications (Visio required).Excellent communication and relationship‑management skills.Ability to multitask, work under pressure, and meet documentation deadlines.Strong interpersonal skills and self‑motivation.Specific Requirement – TCS BaNCS & Custody ExpertiseHands‑on experience with TCS BaNCS (Custody/Securities modules).Strong understanding of:ReconciliationsAbility to map and optimize custody‑related processes aligned with BaNCS functionality.Knowledge of operational risk controls and how they integrate into GPP governance.RequirementsContract Duration - 6 monthsExperience - 3-6 Years of experienceMust have skills - Understanding of custody operation, trade settlement, corporate actions, trade lifecycle,recon, account opening.4–6 years of banking experience, including at least 2 years in process documentation, SOP development, repository management, or operational governance.#J-18808-Ljbffr