Process Intelligence Specialist

<div><p>As a Process Intelligence Specialist, you will be responsible for driving process discovery, standardisation, and continuous improvement initiatives across Zahid Group Ecosystem. You will play a key role in analysing and optimising Infor ERP workflows, while extending improvements across multiple platforms.</p><h3>Key Accountabilities:</h3><ul><li>Conduct process discovery workshops with a primary focus on Infor ERP, while extending across Salesforce, Zoho, SAP SuccessFactors, and Microsoft platforms.</li><li>Develop and maintain standardized process documentation and process maps across Zahid Group.</li><li>Collaborate closely with the Technical and Data teams to validate transactional data and event logs from Infor, Snowflake, and other systems.</li><li>Communicate workshop findings, process insights, and recommendations to Functional and Technical teams to support alignment and implementation.</li><li>Analyze Infor ERP workflows and extend insights to Salesforce, Zoho, SAP SucessFactor.</li><li>Redesign processes to eliminate inefficiencies, enhance compliance, and improve overall performance.</li><li>Provide data-driven insights and subject matter expertise to support change management and successful adoption of new processes.</li><li>Establish and standardize best practices for process governance across Infor and other integrated platforms.</li><li>Ensure compliance with governance standards and benchmark processes against industry best practices.</li></ul><h3>Qualifications, Skills&Aptitude:</h3><ul><li>Bachelor’s degree in Management Information System, Business Administration, Industrial Engineering, or a related field.</li><li>Minimum of 5 years of experience in process improvement, ERP optimisation, or operational excellence roles.</li><li>Certifications in Lean Six Sigma (Green Belt or Black Belt), Business Process Management, or Continuous Improvement are preferred.</li><li>Strong understanding of ERP systems (preferably Infor) and integration with platforms such as Salesforce, Zoho, SAP SuccessFactors, and Microsoft tools.</li><li>Proficiency in process mapping and documentation tools (e.g., Microsoft Visio) and data visualisation tools (e.g., Power BI).</li><li>Familiarity with automation tools and low-code platforms (e.g., Power Automate, Zoho Creator).</li><li>Strong analytical skills with the ability to interpret data and generate actionable insights.</li><li>Strong communication skills with proficiency in both Arabic and English.</li></ul><p><b>To view the benefits offered by Zahid Group, please visit our Total Rewards page at Careers.Zahid.com.</b></p></div>#J-18808-Ljbffr