Principal Business Solution Consultant

<div><h3>Introduction</h3><p>CSG is a leading global provider of solutions for Telecommunications, Financial Services and other industries in the Revenue Management, Customer Experience and Payment domains. We are an established and stable publicly quoted company with over 40 years of experience across 65 countries with top-tier customers. CSG has a workforce of 5,700 employees and has won numerous industry awards and recognition for its leadership in technology and innovation. At CSG, we understand that it is people who make good companies great. With an exceptional team, we believe we certainly are on track to ensure that our people have access to the best learning and growth opportunities, while working with some of the world’s leading service providers and partners. A diverse culture, a fun vibe, and a strong desire to win the world – if you’re seeking these, you’re in the right place. If being digital first inspires you, you are at the right place.</p><p>You could be a part of our story to enable companies to transform their businesses to adopt and drive digitalization through cutting‑edge technology. Our future‑ready products empower organizations to derive optimum value from their complete ecosystem, to become owners of their marketspace. CSG provides an environment of collaboration, inclusion and celebration.</p><ul><li>A chance to design a clear, growing career path.</li><li>Learning with a team of go‑getters.</li><li>A variety of benefit programmes and competitive compensation.</li><li>Exposure to international work opportunities in Telecommunications.</li></ul><h3>Customer Solution Consultant (Telecommunications)</h3><p>Leverages telecommunications industry, technology, and business knowledge to lead conversations with our clients designed to identify business challenges and leverage the full portfolio of CSG solutions, products, services, and partners to provide innovative and relevant solutions to solve those challenges.</p><p>The Customer Solution Consultant works with our telecommunications clients (e.g., mobile, fixed, cable, broadband, converged and digital service providers) to understand and align their strategic goals and objectives with the appropriate solutions, products, and services.</p><p>The Customer Solution Consultant then frames creative and innovative business, technical, and operating models, including commercial models, that increase revenue, market share, improved customer satisfaction, and operational efficiency.</p><h3>Responsibility</h3><ul><li>Tailor the strategy and solution to the customer.</li><li>Frame creative and advantageous business, technical, and operating solutions that increase revenue, market share, customer satisfaction, and operational efficiency.</li><li>Create proposals.</li><li>Respond to RFP’s, RFQ’s and proactive bids while working closely with all teams to develop the win strategy, competitor evaluation, and differentiated value propositions.</li><li>Develop a business and solution architecture strategy based on situational awareness of the customer’s business scenarios and motivations.</li><li>Build business cases for customers to justify new business models and/or business architecture.</li><li>Guide solution design teams to create the relevant technical architecture, solution, and service design that is fit for solution, business criticality and commercial viability.</li><li>Collaborate and partner with the pursuit lead (Sales) to develop and execute an integrated and multi‑faced account plan that is compelling, engaging, and relevant to the drivers of business transformation within the account.</li><li>Orchestrate communications with internal teams, clients, and 3rd party stakeholders.</li><li>Bring all various teams together and drive them in the pursuit of winning the opportunity.</li><li>Execute the bid and account plan.</li><li>Coordinate with Finance, Legal, Service Delivery, Product, Transition, and R&D teams for content development on pricing, transition plan, tools and technology proposals, and effort estimates.</li><li>Work with teams to articulate responses to requests for information to showcase company capabilities and strengths in the specific telecommunications domain.</li><li>Prepare compelling collaterals – case studies, presentations, and reusable content for customer solution walkthroughs and sales pitches.</li></ul><h3>Drive for results</h3><ul><li>Meet or exceed assigned quotas while maintaining an elevated level of customer satisfaction.</li><li>Collaborate with the sales, delivery, product, strategy, and solution teams by contributing to the identification and development of new or expanded go‑to‑market offerings.</li><li>Engage in business development activity with the Sales lead to create future opportunities within existing and new accounts.</li><li>Create and drive opportunities to closure in collaboration with the pursuit/sales lead.</li></ul><h3>Deliver new and disruptive insights to the customer</h3><ul><li>Leverage t