Premier Service Manager (UAE National Only) - Dubai

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you furtherHSBC aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day‑to‑day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.This role is a part of the Premier relationship team and a key relationship support role created to provide an outstanding customer experience to the valuable Premier clients and increase Premier Wealth Relationship Manager’s (PWRM’s) client‑facing time. The role provides dedicated support to a team of Premier Wealth Relationship Managers (PWRM) in the overall achievement of their KPIs covering activity management, client satisfaction, sales quality, acquisition, recurring income and total client relationship growth of their portfolios.In This Role, You WillProvide high quality sales support to a team of PWRMs mainly focused on getting appointments for PWRMs and supporting PWRMs in servicing their clientsReduce the time spent on process and administrative tasks by PWRM to increase PWRM’s capacitySupport PWRMs to manage client contact and service, including, in the absence of PWRMs, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand‑off to the correct channels where appropriate, and managing key event reminders to maintain active client contactProvide sales support to PWRMs including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirementHandle client’s enquiries and complaints relating to the PWRM’s portfolio in a positive, timely and appropriate mannerProactively identify opportunities/issues and provide feedback to branch management to improve products and service processesCommunicate effectively and work well with other teams within the Branch, Call Center and other relevant partners that impact the client’s experience of HSBC; to ensure a consistent approach and application of Premier standardsTo be successful in the role, you should meet the following requirementsStrong interpersonal and empathy skills with strong decision making and ability to deliverMinimum of two years working in financial services industryPrevious experience in Retail/Premier sales preferredUnderstanding of core products, Premier proposition, and familiar with retail and wealth product processesUnderstanding of relationship management systems (CRM and RM Platform etc.)Solid knowledge of appropriate branch operational proceduresMoney Laundering Awareness Certificate heldKnowledge of relevant regulatory governance in marketGood knowledge of HSBC and personal bankingKnowledge of the Bank’s lending systems such as CARM, CLM & Security Processing, when applicable to the marketsTeam player with collaborative skillsKnowledge of local and Group compliance regulationsAble to deliver the client experience and needs‑based solutions through effective communication, influencing and sales skillsHave an understanding of the immediate regional Global Wealth Strategy and the ability to plan own activities accordinglyAmbitious about providing the highest standards of delivery to colleagues and clientsDemonstrates ability to set stretch goals for self and the ability to deliver these with courage and tenacityAuthentic and shows ability to engage with colleagues and clients to deliver at paceMakes considered decisions that protect HSBC and our clientsA graduation degree is essential for obtaining a UAE visa and/or work permit. If your university certificate is from outside the UAE, up‑to‑date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE)You’ll achieve more at HSBCHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by The Hong Kong and Shanghai Banking Corporation Limited.#J-18808-Ljbffr