Permits Coordinator -PTW

OverviewWe have an immediate opportunity for Permits Enforcement Coordinator. Please let me know if you're interested kindly send me your CV to kirthika.r@lancesoft.comTitle: Permits Enforcement Coordinator | Duration: 12 months of contractResponsibilitiesMaintain document control and data processing tasks to support the permits department's enforcement activities.Manage the Freshdesk ticketing system and permits email account, ensuring efficient document flow and easy accessibility of records.Monitor departmental tasks to enhance service performance, tracking completion timelines and coordinating processes as per the coded process.Oversee and organize enforcement-related databases and files to provide timely and accurate information to relevant staff and stakeholders.Maintain current records of approved documents, ensuring up-to-date data for business decision making.Track and update permits revenue tracker and manage SAP.Manage centralized data trackers (SharePoint/OneDrive) for all permits enforcement activities (Inspections, Permits, NOC, PQ, violations etc), reporting data inconsistencies to the appropriate personnel for rectification.Foster effective relationships and communication with clients, and external stakeholders.Address or redirect client inquiries, requests, and complaints, ensuring effective resolution and follow-up.Facilitate client-related meetings by preparing agendas, recording minutes, and ensuring timely distribution of materials.Promptly address customer requests by liaising with Permits Officers; escalate unresolved issues to the line manager.Serve as the liaison between Permits personnel and external stakeholders for matters communicated via Permits department emails.Categorize emails received by the Permits Department based on transaction types, including incident notifications and reports.Prepare performance dashboards and reports for updating the Permits Management.Safeguard the confidentiality and professionalism of all handled documents and information, keeping stakeholders updated as needed.HSE Related ResponsibilitiesReport incidents, accidents, and near-miss to their senior staff.Report any unsafe action or condition, which may affect the health and safety of the employees.Advice and guide the new joiners about the general Permits policies and procedures.Encourage co-workers for participating in implementing a safe working environment and to report to the worker representative if they find any unsafe action/condition.Bring forward suggestions and recommendations to improve Permits in safety committee meetings.Protect the workers from reprisals on reporting incidents/accidents.#J-18808-Ljbffr