Payroll Time & Experience & Excellence Lead

Job Description As a Payroll & Time Experience & Excellence Lead at bp, you will be part of the Excellence and Experience Team within the People & Culture function. Your role will involve supporting the delivery of service excellence strategy and roadmap for Payroll & Time services. You will play a crucial role in improving service quality, customer experience, and operational efficiency through continuous improvement initiatives. Your key responsibilities will include: - Leading and implementing a service excellence strategy for Payroll & Time - Implementing and supervising continuous improvement (CI) initiatives - Handling capacity reporting and resource planning - Developing and implementing service skills and technical capabilities for the team - Bringing standardization in ways of working across the globe - Building a community of practice within the global payroll teams for change management, work through recurring issues, product and process changes - Participating in UAT for system-related changes, gathering feedback to improvise the product features - Ensuring that all testing activities are duly completed, documented and communicated, ensuring there are no production defects - Applying agile practices and principles to maximize business value and continuously improve the delivery of the right customer outcomes - Supporting the deployment of the payroll and time solutions for new countries/entities, providing vital governance, risk management, and delivery assurance to relevant partners Qualifications Required: - Bachelor's degree or equivalent in Payroll Administration, Human Resources, or other relevant field Skills Required: - Project Management skills - Strong communication skills - Strong team harmony skills - Strong analytic and problem-solving skills - Strong collaborator management and presentation skills - P&C framework: Psychological safety - Legal and regulatory environment and compliance - Collaborator management - Continuous improvement - Performance and planning - Commercial competence - Agile core principles - Creativity and innovation - Budget management - Customer service delivery excellence - Workforce Planning - Resilience - Collaboration - Leadership - Customer-centric thinking - Knowledge sharing Experience and Job Requirements: - Required 7 years of Global payroll experience - UK and US payroll knowledge is an added advantage - Exposure to payroll and time systems like SAP (ADP Global View) and Workday systems will be beneficial - Excellent critical thinking, reasoning, and analytical skills, possess an inquiring, problem-solving mindset with attention to detail and accuracy - Strong communication and execution skills to influence HR and business leaders towards common solutions (standardization) In summary, as the Payroll & Time Experience & Excellence Lead at bp, you will play a vital role in driving service excellence and continuous improvement within the People & Culture function. Your responsibilities will include leading service strategy, implementing continuous improvement initiatives, and ensuring operational efficiency in payroll and time services globally. Your qualifications, skills, and experience will be instrumental in shaping the success of this role. As a Payroll & Time Experience & Excellence Lead at bp, you will be part of the Excellence and Experience Team within the People & Culture function. Your role will involve supporting the delivery of service excellence strategy and roadmap for Payroll & Time services. You will play a crucial role in improving service quality, customer experience, and operational efficiency through continuous improvement initiatives. Your key responsibilities will include: - Leading and implementing a service excellence strategy for Payroll & Time - Implementing and supervising continuous improvement (CI) initiatives - Handling capacity reporting and resource planning - Developing and implementing service skills and technical capabilities for the team - Bringing standardization in ways of working across the globe - Building a community of practice within the global payroll teams for change management, work through recurring issues, product and process changes - Participating in UAT for system-related changes, gathering feedback to improvise the product features - Ensuring that all testing activities are duly completed, documented and communicated, ensuring there are no production defects - Applying agile practices and principles to maximize business value and continuously improve the delivery of the right customer outcomes - Supporting the deployment of the payroll and time solutions for new countries/entities, providing vital governance, risk management, and delivery assurance to relevant partners Qualifications Required: - Bachelor's degree or equivalent in Payroll Administration, Human Resources, or other relevant field Skills Required: - Project Management skills - Strong communication skills - Strong team harmony skills