Parts Advisor - B26-059

• To provide professional support to customers in accurately identifying their parts requirements and assisting them to make cost benefit purchasing decisions in order to enhance retention and facilitate parts salesResponsibilitiesFunctional Roles and ResponsibilitiesReceive and greet customers, discuss and understand their parts requirements, guide them on the best options available and assist them in taking well informed purchasing decisionsCreate additional sales opportunities by promoting sales of related parts to the customerIdentify the correct parts required from the parts catalogues by assessing the type of vehicle and its usePrepare quotations for parts required by customer. In case stock is unavailable at the branch, check availability in other branches / incoming shipments, or initiate procurement requestEstablish healthy and profitable relationships by proactively communicating and following up with the existing as well as prospective customers on parts requirements in order to convert pending quotations and into confirmed salesIssue parts for all confirmed sales orders and generate invoice on confirmation of paymentIn case of unavailability of parts, register the lost sales in the system and depending upon the seriousness of the enquiry raise requests to the purchase department for local purchase or VOR orderPromote sale of accessories with all customers to increase sales/profitability of the businessEnsure all necessary documentation to enable minimum errors and ensure that the parts are delivered to the customer on timeQualificationsEducation/Certification and Continued EducationDiploma in Automobile Engineering or graduate, preferably in scienceYears of Experience1-3 years experience in automotive trade#J-18808-Ljbffr