Partnership & Vendor Management Support Officer

Own and manage the end-to-end vendor governance framework (KPIs, SLAs, review cadence, escalation paths)Build and maintain strong relationships with strategic vendors and technology partnersTrack delivery performance across milestones, quality standards, and contractual obligationsLead vendor performance reviews, risk assessments, and service improvement plansDrive cross-vendor coordination across multiple workstreams and dependenciesPartner with procurement and legal teams on contracts, renewals, and complianceEnsure adherence to governance standards including security, documentation, and handoverSupport onboarding and evaluation of new partnersIdentify opportunities for optimization, consolidation, and commercial efficiency