ORM Executive

Job Description Your role: You will be responsible for monitoring, analyzing, and influencing the brands reputation across various digital platforms and AI-driven ecosystem. Your focus will be on real-time sentiment intelligence, proactive risk identification, and maintaining brand trust by providing timely, meaningful, and insight-led responses. This role involves rotational shifts with a mix of remote and office-based hours, ideal for individuals who excel in fast-paced digital environments and can manage real-time brand perception with high accuracy, empathy, and analytical clarity. Key Responsibilities: - Monitor brand mentions across social media, forums, blogs, review sites, and AI-driven discovery channels like AI answer engines and zero-click search. - Engage in real-time response management to user feedback, complaints, or conversations to shape a positive brand perception. - Identify, analyze, and categorize sentiment and narratives using social listening and AI-powered monitoring tools. - Build positive engagement by actively participating in relevant conversations and maintaining brand presence. - Detect early risk signals, escalate potential issues based on predictive indicators, and flag critical mentions. - Coordinate with internal teams to ensure aligned messaging and swift escalation of high-risk cases. - Utilize social listening or reputation intelligence tools such as Brandwatch, Sprinklr, Sprout Social, Meltwater, etc., to track trends, keywords, and sentiment patterns. - Leverage analytics dashboards to derive insights on reputation drivers, recurring themes, and platform-level signals. - Track brand health metrics and prepare regular reputation insights reports. - Recommend strategies for improving brand sentiment and experience based on data-backed insights. - Participate in ideation and support content strategies that enhance digital trust and authenticity. Qualification Required: - Proactive and detail-oriented individual with the ability to thrive in a fast-paced digital environment. - Strong analytical skills and the capability to manage real-time brand perception effectively. - Experience in social media monitoring, brand reputation management, or related fields will be advantageous. Additional Details: The company offers a culture of trust and accountability, lifelong learning, and career growth opportunities. You will be part of an innovative team that values collaboration and offers comprehensive compensation and benefits. This role has the option for on-site work at the office in Pune, India. For further information or application, please contact the Talent Acquisition Team: Girish Sanjay Shinde. Your role: You will be responsible for monitoring, analyzing, and influencing the brands reputation across various digital platforms and AI-driven ecosystem. Your focus will be on real-time sentiment intelligence, proactive risk identification, and maintaining brand trust by providing timely, meaningful, and insight-led responses. This role involves rotational shifts with a mix of remote and office-based hours, ideal for individuals who excel in fast-paced digital environments and can manage real-time brand perception with high accuracy, empathy, and analytical clarity. Key Responsibilities: - Monitor brand mentions across social media, forums, blogs, review sites, and AI-driven discovery channels like AI answer engines and zero-click search. - Engage in real-time response management to user feedback, complaints, or conversations to shape a positive brand perception. - Identify, analyze, and categorize sentiment and narratives using social listening and AI-powered monitoring tools. - Build positive engagement by actively participating in relevant conversations and maintaining brand presence. - Detect early risk signals, escalate potential issues based on predictive indicators, and flag critical mentions. - Coordinate with internal teams to ensure aligned messaging and swift escalation of high-risk cases. - Utilize social listening or reputation intelligence tools such as Brandwatch, Sprinklr, Sprout Social, Meltwater, etc., to track trends, keywords, and sentiment patterns. - Leverage analytics dashboards to derive insights on reputation drivers, recurring themes, and platform-level signals. - Track brand health metrics and prepare regular reputation insights reports. - Recommend strategies for improving brand sentiment and experience based on data-backed insights. - Participate in ideation and support content strategies that enhance digital trust and authenticity. Qualification Required: - Proactive and detail-oriented individual with the ability to thrive in a fast-paced digital environment. - Strong analytical skills and the capability to manage real-time brand perception effectively. - Experience in social media monitoring, brand reputation management, or related fields will be advantageous. Additional Details: The company offers a culture of trust and accountability,