Oracle EPM Suite Support Specialist

Client Industry: IT ServicesJob Type: FullTime (Contract Based)Job Location: RemoteSalary: Market CompetitiveCandidates must have a minimum English communication level of 7/10 a clean background and a valid passport for travel and employment in the UAE.About the RoleWe are hiring one of our Dubaibased clients. Looking for an enthusiastic and talented professional to join our IT Product Factory Team as an EPM Suite Support Specialist. The ideal candidate will have a passion for technology experience in agile development environments and a desire to contribute to innovative software solutions in Engineering Consulting Operations and Project Management.ResponsibilitiesProvide expert‑level support for the Oracle EPBCS Suite and related modules (TRCS EPM PBCS FCCS).Troubleshoot complex issues in planning, forecasting, tax, reporting and financial consolidation.Assist in system configuration maintenance, optimization and user training.Engage directly with stakeholders to resolve support requests and ensure satisfaction.Maintain detailed documentation of support efforts, resolutions and best practices.Collaborate with internal teams to address bugs, enhancements and escalated issues.Stay updated on Oracle Cloud enhancements, features and best practices.Key Requirements3 years of hands‑on experience supporting Oracle EPBCS Suite.Strong knowledge of EPBCS, TRCS, PBCS, FCCS and EPM modules.Proven client‑facing support experience with effective communication and resolution skills.Experience in at least one end‑to‑end EPBCS or EPM implementation is a plus.QualificationsStrong analytical and problem‑solving skills.Excellent verbal and written communication abilities.Familiarity with Oracle Cloud integrations and modules.Experience in post‑implementation support and system performance tuning.Core CompetenciesTeamwork & Collaboration: Supportive team players building effective relationships across functions.Communication: Emotionally intelligent communicator with presentation skills including executive‑level engagement.Critical Thinking: Creative and logical problem solver with strong decision‑making abilities.Proactive Approach: Self‑driven and committed to delivering quality results and filling process gaps when needed.#J-18808-Ljbffr