Ops Tech SME, Quick Commerce

DescriptionWe are looking for an Operations Tech SME to support high-growth, technology-enabled operations. In this role, you will act as the bridge between Operations, Product, and Tech teams to ensure smooth launches, stable system workflows, and exceptional customer experience. You will troubleshoot system issues, validate operational accuracy, and support process readiness to enable successful day-one performance for new sites or products.Key job responsibilitiesLead operational readiness and support launch activities, ensuring workflows, tools, and processes function as expected.Diagnose and troubleshoot system issues by working closely with Tech, Product, and Operations teams.Conduct structured testing, validate process accuracy, and identify gaps before launch.Support data validation related to operational workflows and customer-facing promises.Coordinate with cross-functional partners to resolve defects and ensure readiness for go-live.Monitor performance post-launch, escalate issues, and drive timely root-cause resolution.Identify recurring patterns, propose long-term fixes, and contribute to continuous improvement initiatives.Communicate clearly with stakeholders, providing timely updates, documentation, and status reports.Basic QualificationsBachelor's degree in engineering, computer science or equivalent1-5 years of experience in operations, technical support, or product/tech coordination rolesExperience troubleshooting system or process issues and driving them to resolutionAbility to work with data, validate accuracy, and perform basic analysis using Excel or similar toolsStrong written and verbal communication skills, with the ability to work cross-functionallyAbility to manage multiple priorities in fast-paced and ambiguous environmentsPreferred QualificationsKnowledge of industry standard test automation tools and experience developing product test frameworksExperience supporting technology-enabled operations or launch environmentsExposure to SQL, data querying, or basic scripting (Python or similar)Ability to analyze root causes, identify patterns, and recommend long-term improvementsExperience working with product, tech, or last-mile/fulfillment teamsStrong problem-solving skills with a bias for action and ownershipOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.#J-18808-Ljbffr