P
Operations Team Lead
Protalk Solutions
Mohali, India₹30,000–₹90,000/mo≈ AED 1.3K-4.0K/moToday
IndiaOperationsFull Time
Job Description
responsible for managing chat/email team, monitoring KPIs (TAT, Quality, SLA), handling escalations, coaching agents, preparing reports, and driving performance. Requires 2–3 yrs BPO exp, strong written skills & team handling ability.
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