Operations Manager - UAE

Job Description - Operations Manager - UAE (2100001P)Job DescriptionOperations Manager - UAE - ( 2100001P )DescriptionAs a member of Munich Re Group the MedNet Group is a leading TPA across the Middle East region that caters to healthcare needs. We are seeking to hire a new Operations Manager to support the General Manager in strategic and core operations to achieve MedNet UAE business targets, improve service levels, spearhead cross departmental projects / innovation initiatives in the UAE market. Automation projects/initiatives.The UAE Operations Manager is responsible for the performance and management of Production & Analytics, Medical/Pre-Authorization, Claims, Customer Service and Network departments in the UAE marketYour Job:Support in annual strategic, operational, and financial planning process for UAE market by collecting and analysing required data across departments and developing budgetary recommendationsConduct periodic operational audits related to efficiency, quality & compliance aspects specified through internal and external Service Level Agreements and regulatory requirements laid down by local regulatorsResponsible for setting goals and driving performances for core operational departments – Production & Analytics, Medical/Pre- Authorization, Claims, Network, Customer Service unitsLead and supervise specifically-defined strategic & operational projects to ensure a smooth execution and that the business objectives are metSeek to improve the operational efficiency and effectiveness of all aspects of the business by ensuring operational processes are well aligned within departmentsFormulate operational policies and control procedures / workflows for MedNet UAE teamConduct cost-benefit analysis on operational / project investments and educate parties involved on success factors and areas for improvementReview medical trends, fraudulent cases and investigate on operational breaches related to local regulators requirements and service agreements and escalate for required actionsSpearhead market research, feasibility analysis and surveys on a timely basis and provide suitable recommendations to enhance MedNet UAE activities and processesQualificationsYour Profile:Minimum Qualifications:Business or related University degree, MBA is a plus.Six-sigma or other process improvement methodology certification is a plus.10 -15 years of experience in healthcare / TPA operationsLarge experience in managing complex operations environment, at least the last 5 years in Senior rolesOperational track record with proven resultsExperience in managing operations through efficiency, quality, and customer experienceExperience in working with Senior managementExperience of working in a diverse and international environmentEvidence of leading and closing successful ProjectsExperience in working in a very regulated and with strong compliance ethics environmentJob-Specific Knowledge & Skills:Ability to manage diverse teamsSound knowledge of management and controlling systems and strategySound experience in project managementSound experience in process improvement methodologies (e.g. Six-sigma)Good knowledge of Microsoft applications, especially profound experience in developing PowerPoint Presentations, MS Project, and ExcelFluent business English (verbal and written skills)Ability to provide leadership & motivate team membersSelf-motivated, open-minded, innovative, and dependableExcellent analytical ability and attention to detailExcellent interpersonal skills and ability to communicate and work effectively with all levels of the organizationGood planning and organizational skillsService- and client-oriented working styleHighly motivated, open-minded, innovative, and dependablePrimary LocationPrimary Location: AE-AE-DubaiWork LocationsWork Locations: MN GHS Dubai Internet City DubaiJobOrganizationOrganization: MedNet UAE (MN-UAE) BUScheduleSchedule: RegularShiftShift: StandardJob TypeJob Type: Full-timeDay JobJob PostingJob Posting: Sep 23, 2021, 10:00:01 AMRefer a friend for this jobRefer a friend for this jobTell us about a friend who might be interested in this job. All privacy rights will be protected. Refer a friend#J-18808-Ljbffr