Operations Manager

The Operations Manager is responsible for overseeing the daytoday operational performance of the Front Office Housekeeping and Food & Beverage departments. This role ensures exceptional guest experiences operational efficiency and adherence to brand standards while supporting department heads in achieving service excellence and financial targets.He/she is deputizing for the Cluster General Manager (in case there is no Resident Manager within the organization) in his/her absence and is responsible for the day-to-day this role he/she does not take strategic decisions (mid- and long term) with commitment for the operation without prior consulting the Cluster General Manager.In performing these duties he/she shall at all times maintain good relations with his/her supervisor the Department Heads as well as with the local authorities and other key persons.The job description of the department over which he/she has the responsibility and authority (e.g. Rooms Division / Food & Beverage) is to be considered and therefore also an integral part.Key Deliverables and ResponsibilitiesOperational ExcellenceMaintain the companys operational standards on a daily basis as agreed with the General Manager.Oversee the daily operations of Front Office Housekeeping and Food & Beverage departments to ensure smooth and efficient service delivery.Ensure the hotels interior and exterior areas under responsibility are maintained in excellent condition while keeping Repair & Maintenance expenses within budget.Monitor the maintenance request process to ensure staff compliance and engineering efficiency.Ensure all operational standards SOPs and internal policies are complete updated and consistently followed.Financial PerformanceTake necessary actions to maximize revenue and profit within areas of responsibility aiming to exceed the operational budget.Maintain strict cost control over payroll supplies and departmental expenses.Support crossselling initiatives across departments to enhance revenue opportunities.Assist the General Manager in preparing the Annual Budget and Investment Plan (replacements investments and projects).Guest Experience & Service QualityHandle guest complaints related to operational areas promptly and professionally ensuring corrective actions are taken to prevent recurrence.Convert dissatisfied guests into repeat customers through effective problem resolution and service recovery.Ensure staff appearance hygiene and uniform standards are consistently maintained.Ensure Guest Satisfaction Score are metEnsure Quality Assurance standards and score are achievedLeadership & Team ManagementLead daily operational priorities and conduct daily briefings with Department Heads.Establish and manage the Duty Manager schedule/rotation.Assume the role of Duty Manager when scheduled.Conduct regular skills and technical training within operational departments.Maintain high levels of team morale engagement and performance across all areas.Strategic & Administrative ResponsibilitiesAssist the Cluster General Manager in reviewing and evaluating hotel operations periodically and implementing action plans to enhance efficiency and guest experience.Deputize for the Cluster General Manager in their absence.Ensure familiarity with all company documentation especially the Operational Standards Manual relevant to the role.Take full operational responsibility in emergencies or when Department Heads are absent.Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:Ensure proper care of all equipment and furniture entrusted for Heartists use.Be well-familiar with the hotels policies and procedures well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotels emergency procedures in regard to fire medical bomb threat black-out and evacuation.Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.Respects and ensures respect of the hotels commitments to the Environment Charter of sustainability program (saving energy recycling sorting waste etc.).Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotels policy on Fire Hygiene Health and Safety.Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.Does not disclose any financial information or any other information of the Accor Hotels.QualificationsAt least 2 years of experience as aRoom Division Manager with the hospitality sectorExcellent communication presentation and leadership abilitiesStrong interpersonal abilities with proven capability in problem-solving team training and motivation.Fluency in English; knowledge of Arabic German or Russian is an advantagePrior experience in the UAE hospitality sector preferredAdditional InformationVibrant personality professional and always presentable.A positive can do attitude and the ability to work within