Operations Manager

<div><h3>Position Overview</h3><p>Do you love tech💻, but have a passion for people too🥰? As a<b>Project/Operations Manager</b>, you will be responsible for overseeing and coordinating various operational and project-related activities within our organization. The<b>Project/Operations Manager</b>will play a crucial role in ensuring the successful project management and execution of projects as well as the smooth operation of day‑to‑day activities.</p><h3>Location</h3><p>Riyadh, Saudi Arabia</p><h3>Reports to</h3><p>Director of Operations, Middle East</p><h3>Travel Requirement</h3><p>Regular travel to Dubai is expected.</p><h3>What You’ll Be Working On</h3><ul><li>Systems implementation and configuration of the accesso systems from a business requirements driven perspective for ticketing, access control and integrated visitor services.</li><li>Provide consultancy to clients on how to best use accesso technology to effectively manage business processes and procedures across all departments including IT, Sales, Finance, Marketing&Operations.</li><li>Guide and actively participate in the implementation of the project through its various phases including requirements gathering, design, development, implementation, testing and production deployment.</li><li>Coordinate project planning, execution, and delivery within specified timelines and budget constraints.</li><li>Work with the Director of Operations to manage and allocate resources effectively to ensure project goals are met.</li><li>Conduct risk assessments and develop mitigation strategies to minimize project risks.</li><li>Act as a liaison between internal teams, clients, and external vendors to facilitate communication and ensure alignment of objectives.</li><li>Prepare and present regular progress reports and updates to stakeholders, including senior management.</li><li>Work with development and Quality Assurance teams to test and troubleshoot all accesso applications and integration touchpoints released by the development team and ensure that only quality software releases are provided to clients.</li><li>Assist with system related documentation (release notes, manuals, statement of works).</li><li>Post‑go‑live, oversee and manage support‑related issues which will include hands‑on systems troubleshooting and client escalation management.</li><li>Stay informed about industry trends, technology advancements, and regulatory changes affecting the ticketing industry, and assess their impact on business operations and strategies.</li></ul><h3>Technologies You May Work With</h3><ul><li>Hands‑on system administration experience in ticketing or FEC related platforms (e.g., VGS, VIVA, Galaxy, Embed).</li><li>Proficiency in project management tools and software (e.g., Microsoft Project).</li><li>Based on the project status, prepare well‑articulated system implementation related documentation (interface design, functional requirements matrix, testing plans, etc.).</li></ul><h3>What You Bring To The Role</h3><ul><li>Bachelor's degree in Business Administration, Management, Information Technology, or a related field; Master’s degree preferred.</li><li>Minimum of 8 years of experience in IT, operations management, project management, or a similar role, ideally in the ticketing industry.</li><li>Excellent written and verbal English is mandatory as regular interaction with senior stakeholders is expected.</li><li>Proven track record of managing ticketing technology projects from initiation to completion, with experience in defining project requirements, developing project plans, and managing project budgets and resources.</li><li>Strong leadership and interpersonal skills, with the ability to motivate and inspire team members while managing a team.</li><li>Demonstrated ability to manage multiple projects simultaneously and prioritize tasks effectively.</li><li>Solid understanding of budgeting, financial analysis, and resource allocation principles.</li><li>Ability to work during holidays, nights, and weekends as needed.</li></ul><h3>Bonus Points If You Have</h3><ul><li>Arabic speaker.</li><li>Experience in the entertainment, sports, or events industry.</li><li>PMP certification or equivalent project management certification.</li><li>Even if you don’t meet all qualifications, we encourage you to apply if this role aligns with your career trajectory.</li></ul><p>We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit, and business need. If there are any accommodations you may need throughout the hiring process, please feel free to email us at careers@accesso.com so that we can support your application.</p></div>#J-18808-Ljbffr