Operations Lead

Monitor and manage the daily operations for Shipa Ecommerce end-to-end from the time data is received in Parcel Management module all the way to delivery and invoicing to clients.This job excludes payments, receivables, and payables.Your Responsibilities:Oversee day-to-day operations of courier and logistics services, ensuring timely and accurate delivery of e-commerce packagesManage hub/warehouse operations, including inbound/outbound package handling, sorting, and dispatchDraft SOPs and work with Tech team on drafting system operations requirement and improving user experience on Shipa Ecommerce systemsSupervise last-mile delivery execution and optimize delivery routes for cost-efficiency and speedCoordinate with Tech team, clients, vendors, and finance team to ensure service level agreements (SLAs) are metTrain, and manage delivery associates, drivers, and operations support staffMonitor performance metrics and implement improvement plansUtilize logistics software and tracking tools to manage orders, shipments, and fleet movementEnsure compliance with safety, legal, and company standards in all operationsIdentify operational gaps and lead process improvement initiativesPrepare reports and analytics for senior management, highlighting performance trends and operational KPIsYour Qualifications:Bachelor's degree in Industrial Engineering, Supply Chain Management, Business Administration, Logistics, or a related field (MBA is a plus)5–7 years of experience in courier/logistics operations, preferably in the e-commerce sectorFamiliarity with e-commerce platforms and integration processesExperience with route optimization and fleet management technologiesKnowledge of local and regional logistics regulationsYour Competencies:Technical:E-commerce Platform ProficiencyData Analysis and ReportingCustomer Service ManagementProficiency in logistics management systems and toolsProven experience in last-mile delivery and hub operationsExcellent problem-solving and analytical abilitiesBehavioral:Teamwork and CollaborationStrong communication and stakeholder management skillQuality and Results focusedLearning AgilityBusiness AcumenStrategic ThinkingAdaptability and FlexibilityNegotiation and influenceEmotional IntelligenceDecision Making#J-18808-Ljbffr