Operations Executive

Established in the 1930s as a trading business, Al‑Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al‑Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al‑Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al‑Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.Overview of the roleThe Operations Executive is responsible for overseeing the complete rental lifecycle, including contract renewals, billing accuracy, reconciliation, LPO compliance, and resolution of complex customer and corporate issues. The role demands strong multitasking ability, cross‑functional coordination, analytical thinking, and full ownership of cases to ensure service excellence and revenue protection.What you will doRental Renewal & Contract ManagementMonitor active rentals and proactively manage upcoming expiries.Coordinate with customers and company representatives for extensions, amendments, or terminations.Prepare and validate renewal quotations in line with agreements and approvals.Ensure timely system updates and documentation.Prevent revenue leakage and unauthorized vehicle usage.Invoicing, Charging & Revenue ProtectionOversee preparation and validation of invoices for rentals, extensions, fuel, damages, tolls, fines, and add‑ons.Ensure correct rate application and contract compliance.Authorize or recommend billing adjustments, recharges, and corrections.Work closely with rental operations, collection to ensure accurate posting and recoverability.Support payment follow‑ups and minimize outstanding balances.Reconciliation & LPO ManagementPerform periodic reconciliation between contracts, system records, invoices, and payments.Identify mismatches and initiate corrective actions.Verify LPO availability, value limits, and validity before invoicing.Coordinate with corporate clients to obtain pending LPOs or amendments.Maintain audit‑ready documentation for financial controls.Customer & Email Relationship ManagementHandle complex, sensitive, or escalated queries.Provide structured, policy‑aligned responses within SLA.Offer transparent breakdowns of charges and justifications.Maintain strong working relationships with corporate stakeholders.Complex Problem Solving & Escalation HandlingInvestigate multi‑layer disputes involving rates, damages, fines, insurance, or liability.Gather information from operations, fleet, workshops, and finance.Propose practical solutions balancing customer satisfaction and company policy.Take ownership until final resolution and acceptance.Coordination & Stakeholder ManagementAct as central contact between customers, company representatives, workshops, recovery teams, and internal departments.Track high‑impact cases and ensure timely closure.Highlight operational or financial risks to management.Multitasking & Workflow PrioritizationManage renewals, reconciliations, invoicing, LPO checks, portals, and escalations simultaneously.Prioritize urgent/high‑value matters effectively.Maintain productivity under pressure while meeting deadlines and SLAs.Process Improvement & Team SupportGuide junior executives on dispute handling and billing controls.Support onboarding and knowledge sharing.Recommend improvements to reduce errors and speed up resolution.Assist management with performance and revenue reports.Required Skills to be successfulStrong analytical and reconciliation ability.Advanced problem‑solving mindset.Excellent communication and negotiation skills.High attention to financial accuracy.Ability to manage multiple priorities.Proficiency in CRM, rental, and accounting‑related systems.What Equips for you for the roleBachelor’s degree or equivalent.Solid experience in car rental or leasing operations.Exposure to corporate billing, reconciliations, and escalations preferred.About Al‑Futtaim Group Real EstateAbout Al‑Futtaim Group Real EstateThe real estate development and operations arm of Al‑Futtaim, Al‑Futtaim Group Real Estate is responsible for a multi‑billion‑dollar portfolio across MENA. With high‑quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega‑projects and the leasing, operation and management of these projects after completion, Al‑Futtaim Group Real Estate (AFGRE) has