Operations Executive

Job Requisition ID: 173200Established in the 1930s as a trading business, Al‑Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions – automotive, financial services, real estate, retail and healthcare – the company employs more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa. Al‑Futtaim Group partners with over 200 of the world’s most admired and innovative brands and continues to grow by responding to the changing needs of its customers.By upholding our values of respect, excellence, collaboration and integrity, Al‑Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.Overview Of The RoleThe Operations Executive is responsible for overseeing the comprehensive management of invoice submissions from corporate customers, handling customer refunds, and managing agreement extensions. This role ensures adherence to established guidelines, processes and policies while supporting stakeholders and customers effectively. Success is measured by timely and accurate invoicing activities and efficient processing of customer‑related transactions.What You Will DoInvoice ManagementPrepare and submit monthly lease invoices for corporate customers via email or designated portal, ensuring accuracy and timeliness.Generate and share Salik invoice reports with customers according to agreed SLAs, supporting timely billing and financial accuracy.Consolidate and submit miscellaneous invoices for damages, traffic fines, excess mileage and delay charges according to the invoice generation schedule three times a month.Customer and Contract ManagementManage the customer refund process promptly after contract closures, ensuring excess funds are returned in a timely manner.Process requests for Hertz Agreement Extensions from relevant departments, facilitating billing and contract closure.Release security cheques upon receiving request from Customer Support and Collection teams for agreements closed with no outstanding balances.Required Skills To Be SuccessfulStrong attention to detail and accuracyEffective communication and interpersonal skillsProficiency in Microsoft Excel and Office applicationsAbility to manage time effectively and prioritize tasksWhat Qualifies You For The RoleUniversity Graduate2 years of relevant experienceProficiency in MS Excel and OfficeExperience in invoicing or financial operations#J-18808-Ljbffr