Operations Coordinator

Why qlubQlub is revolutionizing the dining experience with ultra fast, seamless payment solutions. Guests pay in seconds by scanning a QR code with no app download required.From Pay-at-Table QR payments and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Even splitting the bill becomes effortless.We help restaurants focus on what they do best, delivering great hospitality. By removing payment friction, we increase table turnover, improve operational efficiency, and boost profitability. Built-in analytics, instant tipping and reviews, and automated accounting empower restaurants to succeed in today's digital-first world.We are a fast scaling fintech startup backed by Mubadala, e&, Shorooq and Mastercard. With $72M total fundraised, we have expanded globally, doubled headcount over the past year, and this is just the beginning!This is more than a job. It is an opportunity to help shape how qlub scales as we build high performing, diverse teams around the world.The roleAs an Operations Coordinator, you'll act as the bridge between Account Management and Finance.You will ensure financial accuracy across merchant invoicing, payouts, reconciliations, and compliance checks. The ideal candidate enjoys working with numbers, is organized, process-driven, calm under pressure and has a strong ownership mindset.What you’ll be driving:Invoice & Billing CoordinationCoordinate invoice issuance with Finance based on confirmed commercial termsValidate invoice accuracy (rates, volumes, deductions, credits)Track invoice timelines and ensure adherence to billing cyclesMaintain invoice documentation and audit trailDiscrepancies Identification & ResolutionIdentify inconsistencies between system data, Client inputs, and Finance recordsInvestigate merchant billing disputes in coordination with Account Managers and Support TeamEnsure timely resolution of discrepancies and proper documentationSOA Reconciliation & BalancingReconcile Statements of Account (SOA) with internal recordsEnsure balances align between merchant records and internal systems (manual deductions, etc.)Flag and escalation variances proactivelyPayout Monitoring & Issue SpottingCoordinate with Finance to resolve payout-related issues before merchant escalationCompliance & ControlsSupport with compliance-related checks (contract terms alignment, documentation completeness, rate validation) and audit requirementsQualifications1-2 years of experience in Operations, Finance, Accounting, or a related fieldStrong Excel / Google Sheets skills (pivot tables, lookups, reconciliation logic)High attention to detail, analytical and structured thinkingStrong follow-up and coordination skillsComfortable working with numbers and financial dataAbility to manage multiple stakeholders (AMs, Finance, Leadership)Strong ownership and accountability mindsetWhat we offerStrong entrepreneurial spirit - you want to build something big and have a measurable impact for your efforts;You are self-motivated and have a result-oriented mindset, you hustle to get things done and proactively find ways to reach and over achieve your targets.Be part of an exciting,fast-paced environment, where you can grow the business from an early-stage start-up into a global organizationDrive growth and tailoring of fast-evolving new products and featuresWork with highly motivated people, enthusiastic about improving the customer experience at table-service restaurants.Sounds like you? Are you excited by this opportunity? If so, Apply now.#J-18808-Ljbffr