Operations Compliance Associate

Coordinator Operations ComplianceOperations - United Arab Emirates, AE - Full time - 1018About InstaShopInstaShop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, InstaShop has been setting the standard for excellence and convenience in the region.With a dynamic and motivated team fueled by passion and innovation, every day at InstaShop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.About the roleAs an Operations Compliance Associate you will be responsible for managing and optimizing the personal shopping process, including coordinating schedules for shoppers, maintaining operational efficiency, and ensuring the technical systems in shops are working smoothly. You will also handle customer inquiries and ensure a high level of service is provided.Day-to-Day ResponsibilitiesOverseeing employee leave records, ensuring vacation and sick leave requests are tracked, processed, and updated accuratelyMonitoring employee performance on a daily basis to assess productivity levels, provide feedback, and identify areas for improvementConducting analysis of both top and low performers, recognizing high achievers and offering additional support to those requiring improvement or guidanceManaging the onboarding process for new hires, ensuring a smooth integration into the teamOverseeing the offboarding process for employees leaving the company to ensure a professional and seamless transitionEnsuring end-to-end monitoring, editing and completion of visa compliance for Last Mile & Personal Shopper teamsCoordination of special projects (NPS, DriverApp, PickerApp, & operational workflow)Assistance in completion of timesheets, invoicing, tracking payment cycles and ensuring vendors are paid out on timeCoordination and assistance with branding, marketing & asset related tasks with 3PL operational vendorsKey QualificationsBachelor's degree in Business Administration, Retail Management, or related fieldProven experience in retail, customer service, or logisticsKnowledge of inventory management systems and e-commerce platformsWhat you will bringStrong organizational and multitasking skillsExcellent communication and interpersonal abilitiesAbility to analyze data to optimize shopper performance and service qualityTechnical proficiency with tablets, desktops, and other in-store devicesCustomer-focused mindset with a strong problem-solving abilityFlexibility and adaptability in a fast-paced work environment#J-18808-Ljbffr