Operations&Business Development Manager – Pest Control

<p>We are seeking an experienced Operations&Business Development Manager for our pest control business. The ideal candidate will have a strong background in managing daily operations, driving business growth, and developing strategies to expand the customer base. This role requires hands-on experience in both operational management and business development within the pest control or facility services industry.</p><p><strong>Key Responsibilities:</strong></p><p><strong>Operations Management:</strong></p><ul><li>Oversee day-to-day operations of the pest control business to ensure efficiency, quality, and compliance with safety and regulatory standards.</li><li>Develop and implement operational processes, standard operating procedures (SOPs), and service protocols.</li><li>Monitor key performance indicators (KPIs) and implement corrective actions to achieve operational targets.</li><li>Manage and train the operations team, ensuring proper allocation of resources and continuous improvement.</li><li>Ensure timely response to customer complaints, service requests, and emergency situations.</li></ul><p><strong>Business Development:</strong></p><ul><li>Identify new business opportunities and develop strategies to expand the company’s client base.</li><li>Build and maintain strong relationships with key clients, contractors, and partners.</li><li>Develop and execute sales and marketing initiatives, including B2B client acquisition and retention strategies.</li><li>Prepare proposals, quotations, and presentations to support business growth.</li><li>Track market trends and competitor activities to inform strategic planning.</li></ul><p><strong>Requirements:</strong></p><ul><li>Bachelor’s degree in Business Administration, Environmental Science, or related field.</li><li>Minimum 5–7 years of experience in operations and business development, preferably in pest control, facility management, or related service industry.</li><li>Proven track record of managing operational teams and driving business growth.</li><li>Strong commercial acumen with experience in budgeting, forecasting, and P&L management.</li><li>Excellent communication, negotiation, and leadership skills.</li><li>Ability to work independently and make strategic decisions in a fast-paced environment.</li></ul><p><strong>Preferred Skills:</strong></p><ul><li>Knowledge of pest control techniques, chemicals, and safety standards.</li><li>Experience in implementing CRM or ERP systems for operations and sales management.</li><li>Strong network in the local pest control or facilities management industry.</li><li>Leadership and team management</li><li>Strategic thinking and problem-solving</li><li>Customer-focused approach</li><li>Analytical and data-driven decision making</li></ul>#J-18808-Ljbffr