Operations Associate

Job DescriptionFounded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.Our Business SegmentsCircles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.About The RoleWe are looking for a highly motivated and detail-oriented Operations Associate to manage day-to-day logistics execution, ensure seamless order fulfillment, and deliver best-in-class operational service for our new digital telco brand in MENA. You will play a critical role in managing logistics and warehousing partner performance, streamlining and improving processes, and enhancing the overall customer experience across SIM card delivery and order lifecycle operations.What You’ll Be Responsible ForPartner & Fulfillment ManagementBuild and manage strong relationships with 3PL partners (e.g., warehousing, procurement, last-mile delivery), enforcing clear SLAs and KPIs to meet service standardsConduct daily operational reviews, weekly check-ins, and monthly/quarterly business reviews to evaluate performance and drive accountabilityOrder Flow & Operational ExecutionCoordinate with BPO order management teams to ensure smooth, real-time order processing and delivery visibility across our e-commerce journeyOwn end-to-end execution for SIM delivery and welcome pack fulfillment, ensuring accuracy, timeliness, and consistencyInventory & Cost ControlMaintain optimal inventory levels of SIMs, packaging, and marketing materials while ensuring timely procurement and stock availabilityPartner with Finance to validate vendor invoices, ensure cost accuracy, and track delivery-related spend and efficiency metricsProcess Optimization & CX AdvocacyMonitor operational dashboards to identify bottlenecks and inefficiencies, then proactively execute on process improvement initiativesResolve delivery and logistics issues with speed and ownership, using root-cause analysis to prevent recurrenceAct as the voice of the customer in ops processes, ensuring every step in the journey supports first‑time‑right delivery and service excellenceWhat We’re Looking For5+ years of experience in logistics, operations, or last-mile fulfillment, preferably in fast-paced e-commerce, digital startups, or B2C telco environmentsDemonstrated success managing third-party logistics (3PL) partners and enforcing performance-based SLAsStrong analytical mindset with proficiency in operational reporting and the ability to extract insights from fulfillment or delivery dataProven ability to drive cost optimization, process automation, or lean operations initiativesCustomer‑obsessed mindset with the ability to troubleshoot issues and escalate intelligently when neededExcellent communication, coordination, and stakeholder management skillsExperience in startups or digital-first telcos in the MENA region is a plusCircles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.Data Protection and Privacy StatementBy submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, w