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Openings For Call Monitoring Analyst (Hindi & English Speaking )!!

Infosearch Bpo Services

Chennai, India₹30,000–₹90,000/moAED 1.3K-4.0K/moToday
IndiaAnalystFull Time

Job Description

Systematically review, score, and analyze inbound /outbound calls for quality and compliance. Deliver constructive, actionable feedback to agents to enhance performance and improve CSAT (Customer Satisfaction) scores Identify skill gaps and training needs based on call analysis; create or assist in