C
Opening For Real Time Analyst - SPE/SME &TL
Cognizant
Chennai, Coimbatore, India₹30,000–₹90,000/mo≈ AED 1.3K-4.0K/moToday
IndiaAnalystFull Time
Job Description
Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts or over the walkie-talkie. Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of coverage and distribution of up-to-the-minute
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