OpenBlue Customer Advisor

Job Description Role Overview: At Johnson Controls, you will be part of a global team dedicated to shaping the future and creating a safe, comfortable, and sustainable world. As an OpenBlue Customer Advisor, you will play a crucial role in delivering value to customers by partnering with them to achieve impactful outcomes in energy efficiency, sustainability, and workplace experiences. Your responsibilities will include onboarding customers, driving adoption of OpenBlue solutions, ensuring customer retention and growth, and serving as a trusted advisor throughout the customer lifecycle. This role offers a great opportunity for individuals who thrive in challenging environments and are eager to contribute to the growth of a dynamic business. Key Responsibilities: - Participate in customer kick-off and key deployment milestone calls - Understand customer personas, end users, use cases, and goals - Train end users on the OpenBlue customer value framework and success metrics - Validate the completion of scope as per contract and customer needs - Provide guided product tours after delivery - Monitor product usage analytics and provide feedback to customers - Establish check-ins for new customers followed by regular touchpoints - Review open issues and provide technical support to resolve problems quickly - Conduct Net Promoter Score (NPS) surveys and ensure feedback loops are closed - Participate in Customer Business Reviews (QBRs) and share customer feedback with internal teams - Identify opportunities to provide value and drive new business growth - Ensure customer success and retention by meeting customers' definition of success Qualifications Required: - Bachelor's degree in engineering, business, or a related field - Minimum 8+ years of recent experience in HVAC systems, building automation systems, energy management solutions, or facility management - Hands-on experience with Operational Technologies (OT) in medium to large facilities - Excellent communication skills to work with customers and partners across operational and senior levels - Strong track record in customer relationship management with enterprise customers - Organized project management skills to manage multiple customers and action plans - Ability to lead within a matrix organization and coordinate across teams - Self-directed learner with a focus on building new skills and knowledge - Experience driving process improvements to enhance customer satisfaction - Work authorization permitting employment in the United States Additional Company Details: The role may include up to 10% travel. Role Overview: At Johnson Controls, you will be part of a global team dedicated to shaping the future and creating a safe, comfortable, and sustainable world. As an OpenBlue Customer Advisor, you will play a crucial role in delivering value to customers by partnering with them to achieve impactful outcomes in energy efficiency, sustainability, and workplace experiences. Your responsibilities will include onboarding customers, driving adoption of OpenBlue solutions, ensuring customer retention and growth, and serving as a trusted advisor throughout the customer lifecycle. This role offers a great opportunity for individuals who thrive in challenging environments and are eager to contribute to the growth of a dynamic business. Key Responsibilities: - Participate in customer kick-off and key deployment milestone calls - Understand customer personas, end users, use cases, and goals - Train end users on the OpenBlue customer value framework and success metrics - Validate the completion of scope as per contract and customer needs - Provide guided product tours after delivery - Monitor product usage analytics and provide feedback to customers - Establish check-ins for new customers followed by regular touchpoints - Review open issues and provide technical support to resolve problems quickly - Conduct Net Promoter Score (NPS) surveys and ensure feedback loops are closed - Participate in Customer Business Reviews (QBRs) and share customer feedback with internal teams - Identify opportunities to provide value and drive new business growth - Ensure customer success and retention by meeting customers' definition of success Qualifications Required: - Bachelor's degree in engineering, business, or a related field - Minimum 8+ years of recent experience in HVAC systems, building automation systems, energy management solutions, or facility management - Hands-on experience with Operational Technologies (OT) in medium to large facilities - Excellent communication skills to work with customers and partners across operational and senior levels - Strong track record in customer relationship management with enterprise customers - Organized project management skills to manage multiple customers and action plans - Ability to lead within a matrix organization and coordinate across teams - Self-directed learner with a focus on building new skills and knowledge - Experience drivin