Open Jobs Retail Trainer 260390

OverviewPOSITION PURPOSE - Support all Retail Education projects; Deliver all Retail trainings; Ensure strong onboarding of all new joiners; Strong focus on omnichannel and client experience; Support creation of training material for key retail animations (Ramadan & Festive); Support development of each retail employees career & development path; Strong collaboration with key business partners and strategic implementation and delivery of the different projects.This role will be based at Sephora University Dubai. The role will require to do store visit 50 of time) and to travel to OGCC countries (Qatar Kuwait Oman & Bahrain) visit UAE flagships on weekly basis and countries on a quarterly basis or if business requires it.Key AccountabilitiesRetail TrainingResponsible for delivering all Retailrelated training modules inclass and/or digitallySupport update/creation of Retail training material Onboarding Sephora Attitude Omnichannel Cashier training as well as all Retailrelated training needed to support the growth of the businessLead all Onboarding initiatives partnering with HR & Store Management (digital onboarding Induction training welcome at store level & follow up coaching)Support creation of training material for key retail animations (Ramadan & Festive)Monitor knowledge growth and retention post all Retail trainingMaintain modules and digital material up to dateReview client feedback mystery shopping and Love Meter data to identify areas of opportunities and suggest solutions accordinglyPartner closely with crossfunctional business partners:Retail support training for retail project implementationStore Management align on business & support needed at store levelHR onboarding & employeesupport trainingBeauty Training Team support and reinforce retail & omni in beauty training/projectsKSA Field Coaches share best practices and support each othersCoaching & Support at store levelAlign with the Retail & Leadership Education Manager on focus and follow up for all Retail topicsAlign with all Retail Managers on priority stores and business needs focusArticulate support of the cash team to coach and develop themOn the floor coaching assessment & feedback (for all Retail trainings)Follow up & knowledge assessment after priority animation trainingsAssess store teams on performance at least 1 time/year or if business requiresVisit flagship doors on a weekly basis meeting with Store leaders to align and assess needsEnsure visit of full region (including all stores) at least 2 time/year or if business requiresSupport Beauty Trainers during their yearly assessment of the store teamShare assessment feedback with Store Management and support development accordinglyFollow up and support engagement of the store team with our Sephora LMSProject ManagementSupport training for all retailrelated projects partnering with project owner/leaderDeliver project training on time meeting all requirements and satisfaction of business partnersSkills, Qualifications & AttributesThe successful candidate will have a strong retail experience and passion being with Sephora for at least 3 years at a Supervisor or Management position.Having deliver training and support learning and education projects is a is a plus.The ideal candidate will have good communication and presentation skills.She/he mustbe very agile and flexible able to cope and manage different projects dealing with various business partners.Able to give/receive feedback and it is essential that they have a passion for people with the ability to think creatively and are selfmotivated to work independently.It is key that they have fully understand the business needs and adapt to the requirements and work with the different departments of Sephora Middle East HQ high level of energy enthusiasm and motivation.She/he need to have excellent authentic communication and influencing skills and be energized by working in a fast paced dynamic environment.#J-18808-Ljbffr