Onboarding Officer (Russian & Chinese)

OverviewWe are seeking a detail-oriented and proactive Onboarding Officer who is fluent in Russian and Chinese to manage and oversee the full client onboarding lifecycle. The successful candidate will ensure accurate document processing, client screening, and account approval within CRM systems while maintaining compliance with KYC and AML standards. This role requires strong analytical skills, attention to detail, and the ability to collaborate effectively across departments and external partners.ResponsibilitiesProcess and verify client onboarding documentation, ensuring accuracy, authenticity, and compliance with internal policies and regulatory requirements.Manage the full client onboarding journey, ensuring all required KYC documents are collected, reviewed, and approved.Conduct client screening and perform background checks to prevent fraudulent, abusive, or illicit registrations.Monitor OCR systems and automated tools to identify unusual patterns or suspicious activity.Oversee the complete onboarding lifecycle and escalate issues or challenges to senior staff when required.Handle internal and external client inquiries related to the onboarding process via email and internal systems.Review and validate supporting documentation submitted by clients.Coordinate with outsourced service providers to ensure a smooth and efficient onboarding process.Communicate and collaborate with internal departments to ensure accurate and timely transfer of information.Identify and report any suspicious or unusual client activity to the relevant departments.Detect discrepancies or errors in client account verification and take appropriate corrective action.Maintain accurate records and documentation of all onboarding activities.QualificationsTechnical SkillsAdvanced PC userProficiency in Microsoft Office toolsExperience working with CRM systems and client screening tools (e.g. WC1 eSpear)Strong analytical and data analysis skillsCore CompetenciesHigh attention to detailProblem identification and problem-solving abilitiesStrong communication skillsRelationship building and stakeholder managementCollaboration and teamworkCustomer and client-focused mindsetEmpathy and emotional intelligenceGoal-oriented and self-motivatedStrong focus, prioritization and time-management skillsCommitment to continuous learning and professional developmentLanguage RequirementsFluency in Russian and Chinese (spoken and written) is mandatoryProficiency in English is an advantageAdditional InformationBenefitsDiscretionary performance-related bonusPersonalized Flex-BenefitsA focus on your wellbeing including talks and access to self-development toolsMedical insurance for employeesComprehensive leave package of 40 days inclusive of Public HolidaysExinity is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.Remote WorkNoEmployment TypeFull-time#J-18808-Ljbffr