Officer- Retention Support

Main responsibility is centralizing the process of Liability Letters Issuance under RetentionCore ResponsibilitiesIssuing of Liability lettersManaging customers inquiries relating to LettersWork with other stakeholders such as CAD Retention Branches Contact Centre Complaint management team and other stakeholders on ensuring that process flow is well managed to fulfill customers request of the letterVetting the issued letters and ensure that the data figures addressee and letter type matches the originator request.Exercising signing power to officiating the letters.Documenting letters and updating system on the letter issuedReporting and filing.Working with the mail team on ensuring that the letters are sent to customers timely.Managing complaints and inquiries that may arise relating to letter issuance.Client satisfaction indexAdherence to policies processes and procedures of FABFunctions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks.Authorised to take decisions as per the approved authorisation matrix.Qualifications : Minimum of 2 year of experience in the same roleGood negotiation skillsGood understanding of the products policies and systemsInterpersonal skills to efficiency interact with customers and other business units.Team working skillsAbility to present customers perspective and ability to perform primary initial screening into customers financial records. Very good understanding of product policies features and running campaigns.Knowledge in Banking Systems.Remote Work : NoEmployment Type : Full-time Key Skills Anti Money Laundering,Gas Turbine,Animation,Investigation,ITI,Blogging Experience: years Vacancy: 1