Officer, Customer Service

Meet and Greet Islamic Customers, Provide extensive customer services to customers in a professional and customer centric approach. Support the Branch Assistant Manager/Branch Manager in Day to Day operations whilst processing error free transactions in a timely manner.Generic AccountabilityProvide assistance in supporting the Branch Manager / Assistant Manager on implementing change initiatives.Ensure processing error free transactions in a timely manner.Encourage the customer to use the digital platforms improve the service efficiency/experience and educate the customer how to use the APPReceive and process the customer requests within the predefined timelines.Generate leads/referrals from walk-in customers.Respond to all customer and operations related queries that are routing through other channels without fail within the predefined time lines.Processing error free transactions in timely manner such as file quality, follow up, etc.Up to date product knowledge and processes with respect to NHL.Customer needs to be served within the predefined average service time frame 20min.Job Specific AccountabilitiesAgree on assigned targets with the Branch manager / Assistant Manager.Engage with the customers who are waiting for their turn and treat the customers in professional manner.Ensure proper record control maintenance for customer related documents, signed agreements and etc. as per FAB guidelines and defined SOP’s.Minimum QualificationBachelor’s degree in Accounting or related discipline.Minimum Experience3 years’ relevant experience in the banking sector. Familiarity with bank products and related policies and procedures.#J-18808-Ljbffr